This is abuse by Panda Software!

Discussion in 'other anti-virus software' started by Technic, Jun 30, 2010.

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  1. Technic

    Technic Registered Member

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    Hi!

    I wanted to support Panda Software by buying Panda Cloud Antivirus Pro.
    I bought license few days ago for my notebook (one year).

    Just opened my notebook and plugged in one of my USB modems (mobile internet).
    YOUR SERVICES ARE EXPIRED! Thats what I got.

    This is really really wrong. One year license lasted one week! Guys at Panda, shape up! :mad:

    How low can you go? Money for nothing?

    Oh and please fix my license ASAP or refund my money.
     
  2. AvinashR

    AvinashR Registered Member

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    Oh C'mon man take a chill pill... Have you informed their support team? Or you directly came here and created a thread here...and started bashing them...? You can also ask Pedro about the same and i am sure he'll help you out...
     
  3. Technic

    Technic Registered Member

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    No need for chill pill. Please read the PCAV thread.
     

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  4. AvinashR

    AvinashR Registered Member

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    Oh man, you are still protected. Uninstall it and re-install the free version, till your problem not get resolved. :D
     
  5. Ibrad

    Ibrad Registered Member

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    Well this is odd, this should be impossible to happen because Pro has not even been out for a year. Please go to the Panda Cloud Forums and PM Pbust so he can fix this. I have no idea what could have gone wrong o_O
     
  6. De Hollander

    De Hollander Registered Member

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  7. Cvette

    Cvette Registered Member

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    Abuse? Certainly not, my friend. This sounds like an issue with the software that can be fixed within a few days. I can't see why anyone would come here and quote-unquote bash them over such a thing. But perhaps I am completely and utterly wrong, if you could provide us with a link to the thread we can follow it ;)
     
  8. Technic

    Technic Registered Member

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    Well, you know that licenses are ~ Snipped as per TOS ~ when users are installing new hardware (or software?). This is MAJOR is ISSUE and Panda Software has not fixed it. Their so called "license abuse protection" scheme is pretty flawed.
    Zero tolerance here. I am not that rich! :thumbd:
     
    Last edited by a moderator: Jun 30, 2010
  9. Ibrad

    Ibrad Registered Member

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    Ah yes that license protection thing is not a plot to steal money it's just how the 3rd party provider runs the online store. If I remember correctly Panda was working on a new way for users to fix the issues when they upgrade the hardware and need a new key but I do not know any details on that.

    So so y'all know if you upgrade your machine and need the key fixed PM one of the Panda Staff and they will get it fixed as soon as possible for ya.
     
  10. Technic

    Technic Registered Member

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    Guys! Check out my join date. I am not here bashing anybody. This license issue has lasted too long.

    BTW....don't bother comment unless you have paid for this software. :ninja:
     
  11. pbust

    pbust AV Expert

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    This is weird... probably a bug.

    Please PM me the following information and we will investigate:
    * Your License Key
    * Your MUID from the registry (HKLM\SOFTWARE\Panda Software\Setup\UIDS\MUID)

    Of course it goes without saying this has nothing to do with "abuse" or "marketing tactics" or any of those. Probably just a glitch. Keep in mind we only started selling Pro Edition a few days ago and the license control systems might have glitches.
     
  12. Ibrad

    Ibrad Registered Member

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    It's hard to balance key protection and simple use. They have to figure out a way to make sure user's are not lieing that they upgraded their machine to get a new key yet they also need to make sure those that truly did upgrade them get a new key so give them some time to balance it :cool:
     
  13. trjam

    trjam Registered Member

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    I think the OP has every reason to be upset.
     
  14. Technic

    Technic Registered Member

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    I agree dear trjam. We support software companies. And this is major flaw indeed. :argh:
     
  15. Technic

    Technic Registered Member

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    All solved now. Thanks to Pedro.
     
  16. gery

    gery Registered Member

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    finally the abuse is gone:D :D :D :D i think i know how you felt but these things happen
     
  17. JRViejo

    JRViejo Global Moderator

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    As requested via PM by Technic, this thread's starter, the topic is now closed. Thanks!
     
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