There Will be a Webroot Rescue Disk??

Discussion in 'Prevx Releases' started by JCRUYFF, Dec 30, 2011.

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  1. JCRUYFF

    JCRUYFF Registered Member

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    Hi

    the tittle say it itself There Will be a Webroot Rescue Disk in the Future Based on WSA??
     
  2. opcode

    opcode Registered Member

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    I hope they release one. Every other vendor out there has one it seems.
     
  3. Triple Helix

    Triple Helix Webroot Product Advisor

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    To me it's hard to even see one with a Complete Cloud Anti-Malware Database but only Joe would know if it is even possible or necessary when they Guarantee removal for paid users via support and or Remote session! Some good info here: Using antimalware tools within WSA

    TH
     
    Last edited: Jan 1, 2012
  4. opcode

    opcode Registered Member

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    From a sales standpoint it makes sense. If I'm fixing a clients pc who uses let's say McAfee, and is heavily infected, and I break out a webroot rescue disk which gets the job done quickly, guess what vendor they will be going with?

    +1 for webroot at that point.
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    Like I said I don't know if it possible so we will have to wait for a reply from Joe!

    TH
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    We use one in our support team if required but largely our goal is to clean infections within the OS without having to use a rescue disk (as the concept of booting off of a CD is quite complex for the average user).
     
  7. opcode

    opcode Registered Member

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    I understand. But look at it from the perspective of users who don't currently have webroot installed. When their systems become infected the average user calls in a field tech who most likely will use a rescue disk of some sort... and if webroot had one for field techs to use and it got the job done, the user/client is very likely to then purchase webroot for themselves.

    It's something worth considering I think.
     
  8. Triple Helix

    Triple Helix Webroot Product Advisor

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    All the user or field tech would have to do is download the Trial of WSA to clean up the system!

    TH
     
  9. opcode

    opcode Registered Member

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    Sure, *If*you can boot into the OS and download a trial, great. the rescue disk wasn't really needed in the first place, was it?

    I'm talking about heavily infected machines, where such a disk is needed though. I would like to see webroot offer one as I support them and see potential. When I deal with massive infections on clients pc I would prefer to use a webroot rescue and then follow up by installing a trial or full version on their pc once the OS is available.
     
  10. Triple Helix

    Triple Helix Webroot Product Advisor

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    If it was that infected I wouldn't trust the system myself I would do a OS reinstall! :rolleyes:

    TH
     
  11. opcode

    opcode Registered Member

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    That's certainly an option, usually as a last resort if rescue disks fail.

    The only point I really want to make is this. there's an untapped market webroot is ignoring. Placing a rescue disk in the hands of field techs who show the customer on site, what product is getting the job done. If we use webroot, that very likely means new business. If I use Kaspersky rescue, that usually means the client will look at that brand over what they currently have installed.

    The decision is theirs to make, if they release one. I'm just pointing out the reality of what goes down from my experience.
     
  12. PatG

    PatG Registered Member

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    The untapped market you're speaking of is well covered by other software companies who market Acronis, Eases, Macrium Reflect (which I use) that will back up a system before it is infected and should it become infected beyond cleaning, then a simple restore of the previous image offers an absolute solution. If a user is concerned at all about his/her machine, it shouldn't reach the level of infection you mentioned. Just my nickels worth...
     
  13. opcode

    opcode Registered Member

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    The market I'm talking about deals with clients (usually new ones) that unfortunately have not backed up anything and may have a heavily infected system which would require a rescue disk. Again, if webroot puts one out, that's one more tool we can use and one that possibly opens up new business for them.

    Most companies realize this and have the ISO free to download, knowing full well that when techs rely on it, it means more business. A good tech promotes the successful tools they use, whether there are referral bonuses or not.
     
  14. Triple Helix

    Triple Helix Webroot Product Advisor

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    OK you said your piece but Joe already commented on it! And IMO I can't see this coming from a full Cloud Anti-Malware like WSA!
    TH
     
    Last edited: Jan 1, 2012
  15. guest

    guest Guest

    "complex for the average user"

    if that is too complex he better have a computer
    repair shop near him in the neighborhood
     
  16. sturgess

    sturgess Registered Member

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    Perhaps it's too complex because unlike the folk who spend time on forums such as this he has a full life, and earns lots of money :D
     
  17. Victek

    Victek Registered Member

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    Agreed - I don't know why there is resistance to this. I work "in the field" and this is a recurring scenario, ie no backup, no image, no installed (or disabled) security software, system is unbootable or application installs are blocked, and finally the only option is a System Recovery with no built-in data backup. Bootable rescue disks are essential tools for techs.
     
    Last edited: Jan 2, 2012
  18. Victek

    Victek Registered Member

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    The part that's often too complex for average users is entering the BIOS and changing the primary boot device from Hard Disk to CDROM. Some computers don't even put a prompt on the boot screen for entering the BIOS and the user has to figure out which key to press and when - not so easy for someone who has never done it before.
     
  19. STV0726

    STV0726 Registered Member

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    I could definitely see why this would make a great tool to have, if Webroot did offer one...
     
  20. Victek

    Victek Registered Member

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    Just curious as to what being a "full cloud anti-malware" has to do with the possibility of a WSA bootable rescue disc? Rescue discs typically have network connectivity.
     
  21. Triple Helix

    Triple Helix Webroot Product Advisor

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    Usually you have to have the latest database update installed on a Rescue disk for it to be able to clean the system! And also if you couldn't get network connectivity what would you do? And I will say this for myself and nothing to do with Webroot or Prevx maybe they don't want to give away a free Anti-Malware tools for Techs to use to clean up systems but it's not my call, just be glad that WSA has a free trial as Prevx never did!

    TH
     
    Last edited: Jan 2, 2012
  22. guest

    guest Guest

    "unlike the folk who spend time on forums such as this he has a full life, and earns lots of money"

    I bet there is many on here that makes a very good living
    that"s why they are smart enough to be here, improving themselves
     
  23. Triple Helix

    Triple Helix Webroot Product Advisor

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    May I ask what your point is and who is it directed at?

    TH
     
  24. STV0726

    STV0726 Registered Member

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    Rescue disk or not, Prevx was (and still is of course) a breath of fresh air for the PC security industry.
     
  25. guest

    guest Guest

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