The unofficial Shadow Defender Support Thread.

Discussion in 'sandboxing & virtualization' started by Cutting_Edgetech, Feb 14, 2011.

  1. paulderdash

    paulderdash Registered Member

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    Location:
    Under a bushel ...
    Though I am not currently using it, I do have a paid SD license.

    This does not bode well :eek:. Would be a sad day if it has been discontinued.
     
  2. sdmod

    sdmod Shadow Defender Expert

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    Regarding contact with supportATshadowdefender.com
    It might be worth trying bugsAshadowdefender.com

    I have had problems for many years with intermittent contact through email.
    Most recent emails to Tony have gone unanswered over the last year or so.
    I usually send Tony an email when there is an issue with Shadow Defender for someone on the forum, even if I don't mention it here, although I hardly ever get a reply.
    My own thoughts that the email not being received and the current problem might have something to do with The Great Firewall of China being that Shadow Defender is a high level security application, although I've not asked Tony that directly for obvious reasons.
    I read somewhere the other day that Chinese Government is currently having a crackdown on unlicenced vpn. Sorry I can't recall to cite.

    'Here you need to understand that using any VPN in China, in general, is not prohibited, but unlicensed service providers can get up to 6 years in prison '

    aitch tee tee pee://en.wikipedia.org/wiki/Great_Firewall

    ps I've just sent two emails. One to supportATshadowdefender.com returned undelivered and one to bugsATshadowdefender.com not returned undelivered yet. This was the content of my message

    'Hi Tony,
    Members on the Wilders Forum have asked if you are
    still developing Shadow Defender as they can not get through by email
    and the email address seems blocked or not working?
    I hope that you and your family are well and that everything is good
    for you.

    best wishes

    Patrick'
     
    Last edited: Mar 28, 2019
  3. Antarctica

    Antarctica Registered Member

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    Thank you Patrick for sending this email! :)
     
  4. topguynow

    topguynow Registered Member

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    Does Shadow Defender play well with Chromebooks? If so is function and protection as smooth as it would be with my current setup of Windows 8.1? Thanks for the replies.

    Can anyone reply to my inquiry?
     
  5. Jo Ann

    Jo Ann Registered Member

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    No and no - SD only runs on Windows!
     
  6. Azure Phoenix

    Azure Phoenix Registered Member

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    You can the see the system requirements on the download page.
    http://www.shadowdefender.com/download.html
     
  7. sdmod

    sdmod Shadow Defender Expert

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    Unfortunately the email was returned undelivered

    'The date of the message is: Thu, 28 Mar 2019 07:38:52 -0700 (PDT)
    The subject of the message is: Hi Tony Question re Shadow Defender

    The address to which the message has not yet been delivered is:

    bugs@shadowdefender.com
    Delay reason: LMTP error after end of data: 452 4.2.2 <bugs@shadowdefender.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded

    No action is required on your part. Delivery attempts will continue for
    some time, and this warning may be repeated at intervals if the message
    remains undelivered. Eventually the mail delivery software will give up,
    and when that happens, the message will be returned to you.'







     
  8. Antarctica

    Antarctica Registered Member

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    Does not sound too good:(
     
  9. Osaban

    Osaban Registered Member

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    Thanks for trying Patrick, yes I agree, it doesn't look good...
     
  10. Osaban

    Osaban Registered Member

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    As I mentioned in my previous posts, the serious problem of not being able to boot into Windows after a shadow session only happened after downloading a heavy file (7-10 GB) and committing it to the real volume. So far, using SD 'normally' e.g for browsing security, it has behaved correctly, but I would recommend imaging the system regularly, as bugs might increase with further major upgrades of Windows and no support from Tony. What a pity, I guess all things must pass...
     
  11. sdmod

    sdmod Shadow Defender Expert

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    Oct 28, 2010
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    After you mentioned this large file problem something happened that made me think.

    I use Shadow Defender 1.4.0.519
    I was commiting seventy or hundred files...tifs. i can't remember the exact number and commit wouldn't work. The little box option didn't come up at all and it acted like I hadn't chosen commit at all. When I later commited only half the number of files and then the rest as a seperate commit it worked.
    I have not had the boot problem like you but it seems that there is something about large files or bulk commits. I know that this is not a solution for you but I wonder if you had thought of a file cutter and commiting the larger file as smaller piece commits. I know that is a lot of messing about if you are commiting large files regularly. I'm just curious to know if that would work for you without causing the 'hang'. Just a thought, not much help I know.
    Regarding Tony emails and absence etc. Tony has been away for very long periods of time before, completely uncontactable and then re-emerged as if nothing had happened, without explanation. During his absent period all sorts of conjecture arose and it was all very mysterious.
    The only time that Tony was consistantly pro-active, communication wise, was at the very beginning of Shadow Defender development when he first started his own forum where I bacame Global Moderator but even then he wasn't massively active as he couldn't read English very well and told me that reading a page made his head hurt. I think that it was well over a year he was missing last time. I noticed though that over the years his communicational abilities, in terms of grammer and language etc became better. His website textual paragraphs need cleaning up a bit into English. He's obviously had some 'help' from someone who has created a stupid pretentious blurb about what Shadow Defender is and does and the benefits for business. I always laugh when I read it.
    The Shadow Defender website seems to be up but there hasn't been a new version for while. The software is at a pretty high state of development and I don't hear many complaints these days but this large file problem is something that I'd like him to address for peace of mind.

    Patrick



     
    Last edited: Mar 31, 2019
  12. Osaban

    Osaban Registered Member

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    Yes Patrick, I like to think that Tony’s disappearance is temporary and hopefully we’ll hear about him in the near future. SD is too good to abandon, I’m surprised no big player has offered to buy it, after all this would be a win win situation for everybody.

    I am also convinced that big files and the commit function are related to the booting issue, and what I am planning to do is to transfer the files to an external USB drive and forgo the use of the commit function. We’ll see what happens.

    I also would like to mention that lately my computer was taking too long to boot, I did not think much of it, but when I try to create a new image with Macrium Reflect (differential or full) the process would end up in error with 3 different USB hard drives. I thought this is very strange, Macrium R. has never failed the creation of a backup image, and therefore I restored the system with the latest image I had, and Macrium R. reflect this time worked perfectly in creating 2 differentials and a full image in different devices.

    What happened? I think my computer was booting alright, albeit slowly, Macrium R. could not produce a proper backup image because the partition table was corrupted, therefore here we go again, SD was most likely responsible…
     
  13. ichito

    ichito Registered Member

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    Poland - Cracow
    Info are not good but I think that we have next longer break in Tony's activity just like in the past. The domain of Shadow Defender is valid till 25.04.2019 so we should have hope that someone will prolongate it - this could be the sign that Tony will be active in "undefined future". Additionaly the second Tony's page - Xoslab.com - it's also active but till 28.07.2019 although there is no new version of EFL from years.

    BTW
    here is the link to privat test - SD versus ransomware - published on MT...still no doubts :)
    https://malwaretips.com/threads/shadow-defender-ransomware-test.91263/
     
    Last edited: Mar 31, 2019
  14. sdmod

    sdmod Shadow Defender Expert

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    I'm not sure that I'd like a big player to take over Shadow Defender. They would probably make it into some sort of suite or include stuff that I don't want. I like that it is uncomplicated and 'succinct'. I like the idea of it being a one man eccentric genius show, even though that can be irritating and infuriating at times. Over the years Tony's response to bugs reports has been very prompt when he's available. Sometimes he has released a an updated version, when bugs have been reported, within hours after a major release.
    He would re-release them as the same release number if caught quickly enough. What I mean is you wouldn't know that a bug had been found if you were not right there in the dialogue at the time as it wasn't mentioned generally.
    I think that people have tried to muscle into and ride on his 'action' over the years and people pretending to be him but I imagine that Tony's inconsistancy of presence (in terms of communication) prevents them from getting grips in him.
    I ran a forum for a while on Tony's behalf and with his permission but the web hosting that I had chosen let me down and made the site inaccessible. I used a 'free' hosting but these hostings will allow you to build up your site or forum then drop you into trouble by making the hosting and data suddenly unavailable without explanation or any way of rectifying the situation even though I had painstakingly backed up the database every day. It is no use when they become inaccessible to you.

    Another way to bypass this large file problem is to just copy the file when you are in Shadow mode to an unshadowed drive two or three and then copy them back to what would be your normal shadow mode drive when it's unshadowed. Again, that is probably not the best solution and a Tony fix would be the best.

     
    Last edited: Mar 31, 2019
  15. sdmod

    sdmod Shadow Defender Expert

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    I tried it today It's just a dead site with a link I think. By 'dead', I mean, probably not used by anyone.

    'This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    bugs@xoslab.com
    LMTP error after end of data: 452 4.2.2 <bugs@xoslab.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded:
    retry timeout exceeded
    admin@xoslab.com
    LMTP error after end of data: 452 4.2.2 <admin@xoslab.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded:
    retry timeout exceeded'


     
  16. ichito

    ichito Registered Member

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    Poland - Cracow
    My info was only - both pages with Tony's apps are still valid (registered). Your info Patrick is just sad so I hope...and expect...that in near future we will see better ones :) I'm from years big fan of SD (is installed on my 3 machines) from years and can't imagine work without it...actualy it's the base of my security configs.
     
  17. Antarctica

    Antarctica Registered Member

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    Location:
    Canada
    Exactly the same for me it is also (with Macrium) the base of my security and I agree with what @sdmod said above, I don’t want a big player to take over, they will kill it right away.:(
     
  18. sdmod

    sdmod Shadow Defender Expert

    Joined:
    Oct 28, 2010
    Posts:
    971
    This message was created automatically by mail delivery software.
    A message that you sent has not yet been delivered to one or more of its
    recipients after more than 72 hours on the queue on host05.netpu.com.

    The message identifier is: 1h9WCA-0003zu-Uh
    The date of the message is: Thu, 28 Mar 2019 07:38:52 -0700 (PDT)
    The subject of the message is: Hi Tony Question re Shadow Defender

    The address to which the message has not yet been delivered is:

    bugs@shadowdefender.com
    Delay reason: LMTP error after end of data: 452 4.2.2 <bugs@shadowdefender.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded

    No action is required on your part. Delivery attempts will continue for
    some time, and this warning may be repeated at intervals if the message
    remains undelivered. Eventually the mail delivery software will give up,
    and when that happens, the message will be returned to you.
     
  19. EASTER

    EASTER Registered Member

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    Well, just like times before, guess users/customers will still have your expertise Patrick to fall back on now that communication is gone dark with them. And it's been and still is very useful for many us that your consistency and own support is here to answer when someone drops a question or concern. As long as that help can be counted on for a response or solution, in spite of the absence from the developer, that still is a plus for everyone and I would go as far as saying especially for pre-Windows 10 users. We don't encounter much fuss or error due to Windows update changing something in our machines that introduce incompatibility issues and bite the system hard or just not work at all.

    On 8.1, and yes even on (2) soon to be (1) Windows 10 units of mine, the Shadow Defender program works without problem.
    But then I also have ceased all digital MS update activity once the system is tuned to perfection. Why fudge a good thing when it's performing at it's best right?

    @sdmod-:thumb:
     
  20. sdmod

    sdmod Shadow Defender Expert

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    Oct 28, 2010
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    971
    @EASTER

    'Why fudge a good thing when it's performing at it's best right?'

    Right, EASTER and thanks :)


     
  21. sdmod

    sdmod Shadow Defender Expert

    Joined:
    Oct 28, 2010
    Posts:
    971
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    support@shadowdefender.com
    LMTP error after end of data: 452 4.2.2 <support@shadowdefender.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded:
    retry timeout exceeded
     
  22. CloneRanger

    CloneRanger Registered Member

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    4,979
  23. sdmod

    sdmod Shadow Defender Expert

    Joined:
    Oct 28, 2010
    Posts:
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    Yes, I suppose if that didn't work then nothing will work :)

    I'll give it a test try and post back here.

    ps I've just sent a message to sales@shadowdefender.com
    .........................

    'Hi Tony,
    I've tried to contact you without success on your
    shadowdefender.com email addresses

    bugs@shadowdefender.com
    support@shadowdefender.com
    and even bugs@xoslab.com, admin@xoslab.com

    None of them are working for anyone

    Someone on Wilders is having a problem with Shadow Defender committing
    large files. It is preventing him re-booting.
    Here is a link to the page
    Link deleted by patrick/sdmod

    and I find that when committing large numbers of files commit won't work.

    I hope that you and your family are well

    best wishes

    Patrick'
     
    Last edited: Apr 2, 2019
  24. sdmod

    sdmod Shadow Defender Expert

    Joined:
    Oct 28, 2010
    Posts:
    971
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    sales@shadowdefender.com
    LMTP error after end of data: 452 4.2.2 <sales@shadowdefender.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded:
    retry timeout exceeded


    .............................................................................................................................
    .............................................................................................................................

     
  25. EASTER

    EASTER Registered Member

    Joined:
    Jul 28, 2007
    Posts:
    8,440
    Location:
    U.S.A. (South)
    I tried it by way of Gmail and it returned this:
    Message could not be sent. Check your network and try again.
     
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