The instruction at "0x71a6b2fa"

Discussion in 'ESET NOD32 Antivirus' started by lloydgk, Jan 20, 2012.

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  1. lloydgk

    lloydgk Registered Member

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    So the president of our company is getting the following error message popup on his Windows XP machine:

    ekrn.exe - Application Error

    The instruction at "0x71a6b2fa" referenced memory at "0x00000008". The memory could not be "read".

    Any one have any ideas why this would be popping up every now and then or how to fix it? We are running NOD32 Antivirus 4.2.71.2.
     
    lloydgk, Jan 20, 2012
    #1
  2. Marcos

    Marcos Eset Staff Account

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    Please contact Customer care and provide them with a memory dump created after the crash for perusal. It may not necessarily be a problem with EAV.
     
    Marcos, Jan 20, 2012
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  3. lloydgk

    lloydgk Registered Member

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    Marcos, thanks for getting back to me. Would that be a complete memory dump or a kernel memory dump that I would need to send them?
     
    lloydgk, Jan 20, 2012
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  4. Marcos

    Marcos Eset Staff Account

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    A complete memory dump (compressed) would be best. Mini or kernel dumps may not always contain enough information to determine the cause of an issue.
     
    Marcos, Jan 20, 2012
    #4
  5. lloydgk

    lloydgk Registered Member

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    ok will do thanks again.
     
    lloydgk, Jan 20, 2012
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