The Cleaner Authorization

Discussion in 'other anti-trojan software' started by FanJ, Dec 2, 2002.

Thread Status:
Not open for further replies.
  1. FanJ

    FanJ Guest

    The Cleaner Authorization

    Here is a copy from a thread at DSLR-security-forum:
    http://www.dslreports.com/forum/remark,5193881~root=security,1~mode=flat

    Quote:
    [hr]
    Just a notification
    All users of "The Cleaner" by Moosoft. It has developed a problem by reverting to "your 30 dy evaluation has expired", even though it is a legally registered copy. You have to re-register at every launch.
    They are aware of the problem, and are working on it
    [hr]

    Indeed, I've got the same problem today.
     
  2. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
  3. FanJ

    FanJ Guest

    Thanks to you too for that link, Marianna !

    I noticed earlier today that my Integrity Checker Adinf32 Pro warned me that ibu.dll was deleted, and now I read in that thread from another poster about that file.
    Going to have a look at my log of Adinf32 to be sure about that.

    Cheers, Jan.
     
  4. FanJ

    FanJ Guest

    OK, some copy/paste from my Adinf32 log:
    [hr]
    Deleted files:

    4) C:\Windows\ibu.dll
    Included under check: Nov 25, 2002 10:05:22 AM
    Length: 35, date: Sep 18, 2000, time: 3:47:48 AM


    6) C:\Program Files\The Cleaner\moolive.db
    Included under check: Nov 25, 2002 10:05:22 AM
    Length: 42, date: Nov 29, 2002, time: 12:57:52 PM

    7) C:\Program Files\The Cleaner\update.dat
    Included under check: Nov 25, 2002 10:05:22 AM
    Length: 1718, date: Nov 29, 2002, time: 12:57:52 PM
     
  5. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
    Jan,

    I'm a bit surprised - I just ran The Cleaner and have NO problems at all! When did you encounter the problem??

    I looked up 2 files you mentioned - I have:

    - C:\Program Files\The Cleaner\Moolive.db 1.12.02
    - C:\Program Files|The Cleaner\update.dat 1.12.02

    I saw you have these files dated november 29, 2002!
     
  6. FanJ

    FanJ Guest

    Hi Marianna,

    I'm afraid I don't have the answers at the moment :oops:
    I guess we have to wait until Moosoft clears the situation......
     
  7. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
  8. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
    Jan,

    sorry - I can NOT update :(

    ...... "authentication failed" - so there is still "something wrong" !
     
  9. FanJ

    FanJ Guest

    Thanks Marianna.

    Left clicking on it gives me:
    "No Database Selected".
    I must be doing something wrong, or.....
    And I wonder whether it would solve the "Authorization"-problem....
    I'm afraid that Moosoft has to come out with a very clear statement about what caused the problem and how to solve it. I don't like companies that doesn't do that and such a company will very rapidly loose my trust, which means I will delete their software. I'm getting a little bit sick about companies without very good customer-support. But that all is only my personal opinion! (Sorry for the rant!).
     
  10. FanJ

    FanJ Guest

    Hi Marianna,

    I was still typing my "rant" while you were posting, sorry!

    Moosoft has to come out with a solution or....
     
  11. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Ladies, Gents,

    No matter how I feel about this software: this problem seems to exist less than 24 hours. All software designers will encounter design problems on occasion - the sooner they are solved the better. But it's not that uncommon to give them some time to solve their problems. 24 - 48 hours seems a decent period - at least to me ;).

    regards.

    paul
     
  12. FanJ

    FanJ Guest

    You're absolutely right, Paul !

    I apologize for my earlier postings in this thread; this was not the way to go!

    Sorry, FanJ.
     
  13. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    No prob, Jan ;) - Everyone wants his/here's installed security software running smooth and without hickups!

    regards.

    paul
     
  14. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Seems like the problem has been solved ;).

    regards.

    paul
     
  15. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
    Hi Paul,

    I just tried to update again - I have NO luck - I still get the "authentication failed" and afterwards the "30 day Evaluation Period Expired" :rolleyes:

    I can scan by putting in again the username and registration - but trying to update - gives me the "authentication failed"........ :D
     
  16. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Marianna,

    Grabbed this one from Moosoft:

    I suggest giving this a try, and contact moosoft in case the proposed solution doesn't work for you.

    regards.

    paul
     
  17. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
    Thanks Paul,

    I already tried that as there was a same problem several months ago - didn't work this time though :(

    Wrote Daniel an e-mail with my licence info, so I hope it will be solved soon :D

    Thanks again !
     
  18. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Hi Marianna,

    I presume you used the addy as mentioned. Don't hesitate to drop me an email in case you'll get no response within say a day or two.

    regards.

    paul
     
  19. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
    Thanks Paul,

    I will - maybe we should give Daniel time until monday :D
     
  20. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Marianna,

    It's your call! ;)

    regards.

    paul
     
  21. FanJ

    FanJ Guest

    Hi Paul,

    (As I mentioned before) that ibu.dll is already removed from the system; it isn't clear why. So that will not help here, as I presume..... I'm a little bit afraid that a lot of people have to send Daniel an email.....
     
  22. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Hi Jan,

    So I've noticed - it doesn't seem to bother in regard to the problem: I for one could easily update.

    Merely quoting Moosoft here, Jan ;)

    If so: so be it - and it should be handled fast.

    regards.

    paul
     
  23. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
    Paul,

    I could update after almost 50 "pop-ups" and inserting username and registration #.

    Jan:

    One person in the Moosoft forum suggested this:

    Try putting a shortcut on your desktop to the MooLive Updater with Windows Explorer and try updating from that.

    Does that work for you??
     
  24. FanJ

    FanJ Guest

    Thanks Paul and Marianna !

    I will try your suggestion, Marianna; but I'm afraid it has to wait a little while (you know, 5 Dec.: Sinterklaas over here in Holland ;)).

    Cheers, Jan.
     
  25. Marianna

    Marianna Spyware Fighter

    Joined:
    Apr 23, 2002
    Posts:
    1,215
    Location:
    B.C. Canada
    Jan,

    you are welcome - have fun with Sinterklaas :D and watch out for Zwarte Piet :eek:
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.