The archive is corrupted.... Image corrupted (0x70020)

Discussion in 'Acronis True Image Product Line' started by OfficeIT, Aug 3, 2009.

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  1. OfficeIT

    OfficeIT Registered Member

    Oct 31, 2006

    at first sry 4 my bad English :)

    we have many business consumer there use Acronis True Image Server 9.1 or Echo..

    All Consumer backup on USB drives.

    1 Consumer backup on 1 USB Drive and all is OK in 3-6 Month i delete old Backup Jobs an all is ok...

    many of our Consumer backup at 2-3 USB Disks there have much Problems.
    often comes thees Error: The archive is corrupted.
    I don't now what The Acronis software mean ....

    The Problem also is that the Software write an Email with"The archive is corrupted." an hang on in this Position...

    I have tryout follow steps:
    incremental Jobs:
    i create 1 Job and backup on 3 disk with 1 Letter g:\
    i also tries 3 Jobs incremental on 3 disk with 3 Letters g:\ h:\ j:\
    (we became 2 error mails but it was ok )

    now i tries full jobs daily on 1 disk letter g:\ but i have also the error
    then i tries delete all datas before begin to backup.
    but also error not every job but once in a while

    i also had the idea that is an NTFS USB DISK Problem
    now in this week i try an tool which disconnect the usb drives when the backup is finished

    i searching for an handout or somthing to backup on 3 usb disk
    (consumer change when he wants)

    i hope u understand what i want ;)
  2. OfficeIT

    OfficeIT Registered Member

    Oct 31, 2006
  3. cdldt

    cdldt Registered Member

    Apr 19, 2009
    Have you tested the drives/interface by copying a large file to and from the USB disk, and then compare with something like md5sums?

    I once had a USB enclosure that was almost guaranteed to silently corrupt data during large transfers.
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello OfficeIT ,

    Thank you for using Acronis True Image Echo Enterprise Server

    First of all please check memory module:

    1. Download the memtest utility:

    o Go to
    o Click Download - Pre-Compiled Bootable ISO (.zip)

    2. Unpack the downloaded archive;
    3. Burn the ISO file to a CD (see Burning an ISO Image);

    (!) Please make sure you burn the file as an Image to have the CD bootable;

    4. After that boot your machine from the media and memtest will start automatically.
    If the memory module is faulty there will appear an error count in the Errors column.
    The longer you run memtest, the better. If you can run memtest overnight without errors then you can be sure that your RAM functions correctly.

    If the issue persists try creating a backup from Acronis bootable media and let us know the results.

    Best regards,
    Dmitry Nikolaev
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