So far after nearly 18 months, every single customer I've recommended Eset NOD32 to has given me an instant thumbs-up to go ahead. Not a single one has even hesitated after I've listed just a few of the advantages over the other vendors. Even as a "small fry" reseller, Eset has really helped my business work more efficiently and earn a higher profit. Just as importantly, it has helped look after my customers' computers and to keep me in touch with one part of the security challenge. If NOD32 is out-of-date, stopped a virus/spyware, or is nearing renewal time an email gets to me within minutes so I can contact my customer to advise them - something that always impresses them, and again saves me time. With NOD32 you get: Top notch protection Rapid response to new threats Excellent, and from my experience unmatched heuristics Honest, competent and fast technical support, and (in the UK at least) it is done by telephone (not premium-rate) as well as email. Renewing is so easy! The trouble I've had renewing with the big players and their products would run to several pages. No being conned into "upgrading" every year. Eset don't waste their time on releasing new versions that just add window-dressing and meaningless features. At a basic level the software just works. It installs, updates and on a day-to-day basis works. I don't have a list of known problems and solutions that I keep with me. I've never found any. Did I mention the competitive pricing and light system resource usage? There's also small things which make a difference - no silly "extended download service" you have to purchase to download NOD32 later, updating definitions manually is simple and fast, and doesn't require admin rights. I could go on but I think a lot of people here know it already. I just felt the need to post this to say: "Thanks Eset!"