Does anyone at Acronis read their email? I sent an email to support on 5 January and received no response, not even an acknowledgement. A second email on 20 January also went unanswered. So I'm posting my question here in the hope that someone will see it. I bought a copy of Disk Director 9.0 on 4 January and have installed it on a PC running Windows 2000. The PC has a 20 Gb hard drive with 6.6 Gb of free space. This information is correctly displayed in Disk Director. Yet when I try to create a partition using some of the free space, I immediately get a message saying there is not enough free space to create a partition, and the free space displayed changes to 0. So I have paid for the software, and I can't use it. Note that since then I have tried it on an almost identical PC also running Windows 2000, and it works there -- but not on the PC I want to use it on. I attached a report of the system setup to my original email. Acronis products may be excellent in some cases, but if the product doesn't work as advertised, and tech support is non-existent, there doesn't seem much point in paying for them.