TDS software line discontinued

Discussion in 'Trojan Defence Suite' started by Wayne - DiamondCS, Jul 22, 2005.

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  1. Antarctica

    Antarctica Registered Member

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    I would really feel frustrated if DCS dos not offer "something else" as I bought TDS-3 in december on the promise of a free upgrade to TDS-4. As I already have a licence for all the other products including WormGuard, I think they should also offer a discount on their future new Software. o_O
     
    Last edited: Jul 22, 2005
  2. Marja

    Marja Honestly, I'm not a bot!!

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    The very best of luck to you on your new venture.........

    I am sure it was hard to do....but, we need people like you who are willing to go out and try new things....you can't win much less stay in a race when you are standing still.....I know that must be how you have felt...

    So, Good Luck, and many many of us are cheering you on from the sidelines! [​IMG]

    Thanks for all your DCS support people too, know they will be right there helping with the next brand new DCS project!


    Cheers!

    Marja[​IMG]
     
  3. illukka

    illukka Spyware Fighter

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    or proactive protection
     
  4. gre87y

    gre87y Registered Member

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    I feel sad and a little frustrated. When I purchased TDS-3 the selling point for me was TDS-4. But also after buying TDS-3 this lead to me learning about process guard and port explorer which I also purchased. Since I already have the two products that were offered to TDS-3 users a discount on another product would be nice. That said, thank you. I am really going to miss TDS-3. Good luck on your new adventures .
     
  5. jaws...

    jaws... Guest

    With this state of affairs, it sure feels like I did glimpse into the future and it is here, now.
     
  6. That's nice to say if you've been with them long enough to take advantage of the service, at least you got your money's worth. As far as looking forward to more superb products, wonder how long they'll last? No, no bitterness, just practicality, company does it once, who's to say won't do it again??
     
  7. richrf

    richrf Registered Member

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    I certainly understand where you are coming from. I think DiamondCS made a mistake by selling one product (TDS-3) on the basis of future delivery of another product (TDS-4). The classical way of selling products based upon a one time purchase with a yearly fee for upgrades would have prevented/solved this problem. I do not know why DiamondCS deviated from this classical model - which works.

    I think DiamondCS compounded this error/problem by:

    1) Offering a non-antitrojan program as consolation (many users either have these products or don't want/need them) and two ... (and this was really bad)

    2) Announcing there will be a "new" product, that will be better - and probably be oriented toward the anti-malware product. In so announcing, did not offer the former TDS-3 users any discount or free trade-in (possibly to those who recently purchased TDS-3) toward this new product.

    All around, I think the situation could have been and still can be better handled. I hope, upon review of comments, that DiamondCS modifies its offer so that loyal TDS-3 customers, who have justifiable complaints, are treated more fairly. I for one, as an older user of the product, have received full value, and never really thought much about TDS-4 when I purchased TDS-3. But others, such as yourself, are in an entirely different situation, and you should receive fair remedy. If you do not, well they you are entirely justified in your reaction.

    Hope it works out for you and others in similar situations,
    Rich
     
  8. Loki

    Loki Registered Member

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    Let me look around... Oh there is that Windows 95 CD, god I still have that? Oh and here's Windows 98... is it any good still? ... hey I found my copy of Windows 98 SE better hurry MS is dumping it too... Did I really get stuck with Windows ME when I bought this PC... Windows 2000 is soon to bite the Dust... and everyone who's moved to XP are going to need to move to the next version to keep uncle Bill happy. Trust me MS will stop support on XP so fast you won't know what hit you... I find my investment in OS's that have been abandoned is quite high...

    So I have purchased software from other companies and within a month they release a new version do you think they care, I'm *ucked...

    Talk about a company has you over the barrel...

    So DCS has to discontinue the TDS line, I've not seen them treat thier customers badly before and I don't think they will treat them badly here.

    May the DSC team continue to provide quality security programs and make an honest profit.

    :cool:
     
  9. I am disappointed since I have only had this program for about 6 months. But I am sure that there are some people who bought the program last week who are totally getting screwed. Hopefully they will offer a discount on their next program to users who have recently purchased TDS 3. Anyway, best of luck on your next project and I hope things work out.
     
  10. hayc59

    hayc59 Guest

    @Wayne
    Good Luck To You In The Future
    As To What Ever Happens
    Thanks For A Great Product
    And Even Mo Better Customer Service
    God Bless
     
  11. gre87y

    gre87y Registered Member

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    As frustrated as I am right now I do wish you the best of luck.
     
  12. waya

    waya Registered Member

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    Hi all: I'm also feeling nostalgic to see the end of TDS. It was like Thor's magic belt to me when I found it. I understand Wayne's p.o.v. and respect his decision. It would take some cojones to make that call. I have had the experience of being accosted by a programmer on my postal route, begging me to swap jobs with him, a lab tech lady and a programmer friend as well. Their main unhappiness was simple. No time to theirselves, which irritates the human spirit. From what I can see, time is not given and so, must be taken. As to the biz angle, there are people trained and gifted in this arena. A programmer should not have to focus on this, in my opinion. I think it will take both of these experts working together to make something viable. Hopefully each would have more time. To the recent TDS users, I am sure you will be fairly dealt with by DCS. The future must be pro-active. There are too many holes and too many monkeys. As to a replacement, I say wait and see what the fellas come up with. Hello to Jooske, Gavin, Pilli, et. al. PS: I'm keeping my copy installed for now. Regards!
     
  13. jack b

    jack b Registered Member

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    Thanks, Wayne, and everyone at DCS, even though TDS-3 was certainly over MY head for most of it's capabilities in addition to the scanner.
    I'll enjoy learning my way about my new copy of Process Guard.
    The free license is a very generous offer, as I clearly got my value from TDS-3.
    Good luck and best wishes in the future.
     
  14. Defenestration

    Defenestration Registered Member

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    I couldn't agree more. I'm sure many people, including myself, would not have had a problem paying a yearly subscription fee for TDS, as is the case with products that require constant updating to one of its components (sigs in this case). I'm not in possession of the number of users of TDS, but with it's standing this would've allowed DiamondCS to employ more staff for the sole purpose of providing sig updates to TDS.

    Being one of the people who has only owned TDS for approx 6 months I am again in complete agreement, and would hope that DiamondCS re-evaluate the offer to customers who have not had there moneys worth.

    That said, I do wish Diamond all the best in their endeavours, and hope I can continue to be a customer.
     
  15. mercurie

    mercurie A Friendly Creature

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    Fellow Creatures (especially those who believe in dedicated AT),
    This is sad to me too. Yet understandable. Honestly I am glad to hear from Nancy and Kevin already as it struck fear into my heart. :eek: o_O TDS gone! To much resource expenditure to keep it going. Understandable, as AV get better, but not good enough. You heard Kevin, the Big Boys want a dedicated AT.

    While I have not used TDS product I have studied it. And their other products too. They appeared to me to be most satisfactory. Seemed a little short on the user friendly side. But I had BoClean before discovering them so they never entered in to my own personal purchase decision.

    To those who have loyalty to TDS. I understand how you must feel, because my loyalty lies with BoClean and I know how I would feel. :(

    And after all these good people were all about doing the same thing helping us keep our machines clean of evilware. I certainly wish them well.

    Do remember this they are dropping a product line, NOT going out of business, the best companies in the world sometimes change their product line. ;)

    :-* BoClean=TrojanDefense a good choice as well. :)
     
  16. jonnypop

    jonnypop Registered Member

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    I rarely use TDS-3 anymore. It brought my system to its knees when running, although the detection was excellent (nothing KAV didn't get though). I dont use process guard, so being that I stupidly purchased the action pack, I would rather get a discount on future software (maybe?).

    Very glad to see Kevin (Boclean) isn't going anyware, since this is AT that I have run for long time since I like set it and forget it software. I always recommend to friends with multiple PC's to use free antivirus along with Boclean (because of there license on multiple computers in a single household) as the most cost effective. Although I would still use Boclean even it had pricing like Ewido.
     
  17. Ed_W

    Ed_W Guest

    I've been using TDS3 for quite a few years and I think I've pretty
    much used up its lifespan so in a sense, I'm not *that* sad with
    regards to TDS being discontinued. Shocked, yes.

    I'm actually mixed on this. Angry that I was promised some
    vaporware that will fix some issues TDS3 had on my system.
    (If Chinese Language is the default language on a W2K system,
    TDS3 refuses to run. So I need to change the default language
    back to English, to run (which requires a reboot) and then
    change it back to Chinese (which requires another reboot).

    Let's see what I have.

    1 single licensed TDS3 (possibly 2).
    1 single licensed WormGuard (possibly 2..)
    1 single licensed port Explorer.
    1 Action Pack

    Gavin once accumulated all my license info
    into one email, but I misplaced that email.

    When I first set my eyes on TDS3 I was amazed at
    its complexity. At that time, only TDS3 and BOClean
    were the major players. Agnitum Tauscan et. al
    were just under the radar. I never really did
    check out the full potential of TDS3 as it
    just was too complicated. It scanning was
    slow and hogged quite a bit of resource.
    (To be fair, I had NOD32 running so that probably
    explains the system usage.)

    Being promised TDS4 for the past two to three
    years, first as a full product, then as a 3-prong
    product, with one part coming out first and
    the full product coming out last. Now that
    TDS4 has been vaporized, I guess I'll never
    get that irritating issue fixed.

    Oh well. C'est la vie. 'Tis Wayne's decision.

    Good luck Wayne. Best wishes to whatever
    else you have planned.

    EW
     
  18. TheQuest

    TheQuest Registered Member

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    Hi, jonnypop

    Nor was TDS-3 on the 21_07_05 :- Why should I buy TDS-3?

    So many closed treads on TDS-4 it was a big Joke.

    A Promise that is broken, will always stay Broken, may be fogiven but still a broken promise.

    I will have many email's, because of the people I convince not to wait for TDS-4, buy now I told them. :oops:

    Take Care
    TheQuest :cool:
     
  19. azumi21

    azumi21 Registered Member

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    i think i was the only one who scanned with tds-3 daily.

    sure it was big, nasty, and very hungry for power (kinda like me).
    but it always got the little sneaky bugger trying to ruin my fragile os.
    i will miss it.

    oh well, ewido here i come (already have boclean).

    looking forward to more great DCS programs like process guard & wormguard !

    ch33rs to you all who made it happen!

    :D
     
  20. notageek

    notageek Registered Member

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    Good Luck to the DCS crew. I was Thinking of getting TDS-3 but as soon as I read post dating back a few years ago about TDS4 and there was not one I thought I beeter not buy. I had a strange feeling this might of happened.
     
  21. Rainwalker

    Rainwalker Registered Member

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    I think a great many of us felt this coming for a great many months now........and i also wish DCS the best....looking forward to seeing what they will come up with...
     
  22. Starrob

    Starrob Registered Member

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    I have been reading what Kevin said pretty closely. It might be just me but it almost sounds like he is also not very happy about staying in the AT business because he is appearing to me to be over-worked.

    I think after 4 more years of torture, unless something radically changes, you just might find Kevin in a Wal-Marts. I am saying all this jokingly but I think maybe just maybe some of these guys in the smaller outfits are getting burned out by the sheer volume of new malware.

    The bigger players such as many AV companies have the resources to hire more people to analyze malware. I think all of the players in the AT industry are smaller players that might not have the resources to hire more people especially since I think the profits for AT software are going down due to competition.

    It is just a educated guess but I think that if the BoClean developers were not afraid of lawsuits by the "Big Boys" for breach of contract that BoClean that BoClean might also be going the way of TDS.

    Unless something somehow changes over the next 4 years, I have a feeling BoClean might make a exit also. Kevin's comments made me understand something a bit more too. I don't think he really wants to make a really big play for more individual end-users because in the end his bread and butter is corporate contracts and government contracts. Mostly all a individual user brings is more customer service requests which eat up time and money.

    I always tried to figure out why BoClean did not offer a trial but now I understand. Trial software just brings on more headaches. He would have to put up solving some problem for some individual end-user that might not buy the product anyway. I now see he did not want to expend any more resources on handling even more customer service requests from individual users that might possibly ditch the software any way at the end of the trial.

    Usually if people make a investment in the software then they will care more about trying to make it work on their computer before requesting a refund. A trial user is more likely to whine and complain, not take things as serious about getting the software to work because no investment was made and then ditching the software after the BoClean developers expended much time and energy trying to resolve a problem.

    Maybe I am wrong...but I like amusing myself with interesting theories every once and awhile.

    So right now BoClean is still in the game for 4 more years...then they might be out. Ewido still looks serious about putting out a product (as of now). Same with a2. I don't really have a feel for Trojanhunter.....what will they do? Are they the next to fall or will they still keep standing?

    All of the rest of the players calling themselves AT's are going to fade away, I think. If the King can't survive (TDS) and BoClean developer is getting burned out then how in the world are the rest going to survive?

    I think the days of the dedicated AT are nearing a end unless some drastic thing that I could not possibly forsee happens. So there is hope for dedicated AT fans but it is a extremely small hope. In about 4 years time, I think there will only be Anti-malware scanners, maybe firewall products, and either generic or pro-active protection software.

    Let's see how the soap opera plays out. I got my popcorn and I am ready to be entertained.



    Starrob
     
  23. lance-lance

    lance-lance Guest

    Re: The end of an era

    7-22-05>>Firstly- To: ALL who maintained TDS-3, I am greatly disappointed for the end of TDS-3).. I paid $49, Receipt# WYVE38SF for TDS-3 on 1-5-04 & it has been an excellent - dependable app. TDS-3 was quick & able to catch-identify files that "Trojan Remover" (by; SimplySup) can not.. I paid for the TDS-3 AFTER I already had Trojan Remover for some time.. Trojan Remover does NOT have the abilities that TDS-3 had.. But, Both of them worked well together & I had VERY good coverage & security...

    >>RE; Your Support-Service); After I received error messages on 2 different occasions I emailed you & received a VERY prompt service-reply to my 2 emails.. Another time I simply had a question & once I notified you of my change in service providers & email address change which was promptly confirmed for your records & the members area... Many outfits could care less, once a person has paid for the product..

    >>RE; Notification: If possible-If you are keeping a notification list )); I would like to be notified "if & when" you produce another app which is similar-capable of the security level that TDS-3 provided.. I do not expect the "ProcessGuard" to equal the TDS-3 & may interfere w/ other apps on my pc although, I will try it as you offer it as a consolation.. Prevention is Great BUT garbage will get in & without a scanner I believe that one will be screwed..

    >>RE; Your Advice): I am asking your advice on another Trojan Scan type app on the market which is similar to the effectiveness of TDS-3.. Do you consider "Trojan Hunter" as being very good? .. I would appreciate your suggestion(s) very much..

    >>RE; My lic) is attached for your offering of a free "Process Guard" .

    >>Thank You, To: ALL who maintained TDS-3 during the 16 months that I had the pleasure to own & know the security & effectiveness that it provided.

    >>Good Luck, lance
     
  24. Pilli

    Pilli Registered Member

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    Lance, Your best bet is to try a few others TH, Ewido and maybe A2.
    BoClean is also recommended though there is not trial version but there is a money back guarantee that is strictly adhered to.

    Although TDS3 will no longer be updated it's many useful utilities will still be helpful. :)

    Pilli
     
  25. Detox

    Detox Retired Moderator

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    yeah I must say the last thing I'm about to do despite all this is uninstall the thing!!! It'll be on my machine for a while yet ;)
     
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