Just like it says, the Mozilla Quality Feedback Agent (aka. talkback) was unable to connect to it's server after a crash and left the incident report in the queue (open C:\Program Files\Mozilla Firefox\extensions\email@example.com\components\talkback.exe to look at the queue). After a little messing around, I decided to add it to the IMON exclusion list and it was able to connect. I'm running the latest version of Firefox; the following is the version string. Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1. Gecko/20051111 Firefox/1.5 NOD32 info Trial version Days left: 19 NOD32 antivirus system information Virus signature database version: 1.1317 (20051209) Dated: Friday, December 09, 2005 Virus signature database build: 6430 Information on other scanner support parts Advanced heuristics module version: 1.023 (20051109) Advanced heuristics module build: 1094 Internet filter version: 1.002 (2004070 Internet filter build: 1013 Archive support module version: 1.036 (20051130) Archive support module build version: 1135 Information about installed components NOD32 For Windows NT/2000/XP/2003 - Base Version: 2.50.41 NOD32 For Windows NT/2000/XP/2003 - Internet support Version: 2.50.41 NOD32 for Windows NT/2000/XP/2003 - Standard component Version: 2.50.41 Operating system information Platform: Windows XP Version: 5.1.2600 Service Pack 2 Version of common control components: 5.82.2900 RAM: 448 MB Processor: x86 Family 6 Model 8 Stepping 6 (930 MHz) Mostly default settings, high compat mode, auto deny download of infected files, and the scanner is set to auto clean/delete/quarantine/log but I found nothing in the logs.