Sytem Error 384

Discussion in 'adware, spyware & hijack cleaning' started by Ted Taylor, Mar 14, 2004.

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  1. Ted Taylor

    Ted Taylor Guest

    Hi,

    Hope you can help me!. I've got a "system error 384" problem. It causes an error everytime I open Internet Explorer and I can't remove it as my home page web site.

    I've tried fully updated versions of AdAware and Spybot but the problem is still there. I've also tried the Hijack This scan and this is the log:

    Logfile of HijackThis v1.97.7
    Scan saved at 21:07:32, on 14/3/2547
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVSYNMGR.EXE
    C:\PROGRAM FILES\COMMON FILES\EPSON\EBAPI\SAGENT2.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSSTAT.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\VSHWIN32.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\AVCONSOL.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\WEBSCANX.EXE
    C:\WINDOWS\SYSTEM\INTERNAT.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\MCAFEE\MCAFEE VIRUSSCAN\ALOGSERV.EXE
    C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\DAP\DAP.EXE
    C:\WINDOWS\SYSTEM\WF2K.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\PROGRAM FILES\A4TECH\MOUSE\AMOUMAIN.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\PROGRAM FILES\SUH\OPTICAL MOUSE\5.0\MOUSE32A.EXE
    C:\WINDOWS\REG32.EXE
    C:\WINDOWS\RunDLL.exe
    C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
    C:\WINDOWS\RUNDLL32.EXE
    C:\PROGRAM FILES\IFINGER\IFINGER.EXE
    C:\PROGRAM FILES\YAHOO!\MESSENGER\YMSGR_TRAY.EXE
    C:\ICM532\LAUNCHPAD.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\WINOA386.MOD
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\CMMON32.EXE
    C:\WINDOWS\FTP.EXE
    C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
    C:\UNZIPPED\HIJACKTHIS1977\HIJACKTHIS.EXE

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.008i.com/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.008i.com/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.008i.com/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.008i.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.008i.com/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = ,
    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchAssistant = http://www.008i.com/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer,CustomizeSearch = http://www.008i.com/search.html
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_1_6_0.DLL
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O2 - BHO: iFinger - {1624F640-49AC-11D3-8ABD-00C04FA95EE0} - C:\PROGRA~1\IFINGER\IFINGE~1.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_1_6_0.DLL
    O4 - HKLM\..\Run: [internat.exe] internat.exe
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [Alogserv] C:\Program Files\McAfee\McAfee VirusScan\alogserv.exe
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
    O4 - HKLM\..\Run: [DownloadAccelerator] C:\PROGRA~1\DAP\DAP.EXE /STARTUP
    O4 - HKLM\..\Run: [WinFast_2K] C:\WINDOWS\SYSTEM\WF2K.EXE
    O4 - HKLM\..\Run: [WinFast2KLoadDefault] rundll32.exe wf2kcpl.dll,DllLoadDefaultSettings
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\SYSTEM\\NVCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [WheelMouse] C:\PROGRA~1\A4TECH\MOUSE\AMOUMAIN.EXE
    O4 - HKLM\..\Run: [WinFoxV2] C:\WINDOWS\SYSTEM\WF2K.EXE
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\SUH\Optical Mouse\5.0\MOUSE32A.EXE
    O4 - HKLM\..\Run: [Reg32] C:\WINDOWS\reg32.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [McAfeeVirusScanService] C:\Program Files\McAfee\McAfee VirusScan\AVSYNMGR.EXE
    O4 - HKLM\..\RunServices: [SAgent2ExePath] C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
    O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
    O4 - HKCU\..\Run: [Taskbar Display Controls] RunDLL deskcp16.dll,QUICKRES_RUNDLLENTRY
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
    O4 - HKCU\..\Run: [MailChacker.exe] C:\MAILCHK\MAILCHECKER.EXE -r
    O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: iFinger.lnk = C:\Program Files\iFinger\iFinger.exe
    O4 - Startup: Launchpad.lnk = C:\ICM532\Launchpad.exe
    O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Messenger (HKLM)
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
    O9 - Extra button: iFinger (HKLM)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38055.2287268518
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab


    Please advise me what to do next. I've no idea where this came from but it's driving me crazy.

    Thanks

    Ted
     
  2. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,330
    Location:
    Netherlands
    Hi Ted,

    Check the following items in HijackThis.
    Close all windows except HijackThis and click Fix checked:

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.008i.com/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.008i.com/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.008i.com/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = C:\WINDOWS\secure.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.008i.com/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.008i.com/search.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\secure.html

    R1 - HKCU\Software\Microsoft\Internet Explorer,SearchAssistant = http://www.008i.com/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer,CustomizeSearch = http://www.008i.com/search.html

    O4 - HKLM\..\Run: [Reg32] C:\WINDOWS\reg32.exe

    Then download, unzip and run: CWShredder
    Use the Fix button and follow the instructions provided by the program.

    Then reboot and delete:
    C:\WINDOWS\reg32.exe

    Regards,

    Pieter
     
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