System won't boot

Discussion in 'Acronis True Image Product Line' started by Gumby812, Jun 10, 2009.

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  1. Gumby812

    Gumby812 Registered Member

    Jun 10, 2009
    Help! I ran True Image on my IBM T60 to clone my existing HD to a WD Scorpio 500GB. My system won't boot from the new hard drive and I get errors when trying to reinstall my original hard drive..
    userinit.exe - failed to initialize
    suservice.exe - exception
    svchost.exe - app error

    What do I need to do to get my original drive working again?
  2. DwnNdrty

    DwnNdrty Registered Member

    Mar 28, 2007
    Florida - USA
    At what stage of the boot up do you get these errors? Can you get into Safe Mode and either uninstall True Image or use a Windows Restore point?
  3. jonyjoe81

    jonyjoe81 Registered Member

    May 1, 2007
    Is this windows xp or vista?

    If you didn't do a "reverse clone" that might the reason the "restored drive " won't boot.

    As far as your source drive, if all the cables are properly connected, you can try a chkdsk c: /f. If there was some sort of abnormal shutdown during the cloning procedure, there might be corrupted system files. A chkdsk can fix this.
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Gumby812,

    Thank you for using Acronis Products

    As workaround you can perform OS Repair using Windows installation CD. Boot from Windows installation disc and choose Repair option. Windows Repair Installation will keep your applications and configuration untouched.

    Best regards,
    Dmitry Nikolaev
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