System Backup 2010

Discussion in 'Paragon Drive Backup Product Line' started by sysop_home, Nov 13, 2009.

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  1. sysop_home

    sysop_home Registered Member

    Nov 13, 2009
    I can´t create any Snapshot Container.

    The system (XP Prof, SP3, all Update uptodate, externe HD via USB).
    Some idea?
  2. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

    Aug 10, 2009
    Can you provide us with more info on what you did, which product you used and the steps you took?
  3. sysop_home

    sysop_home Registered Member

    Nov 13, 2009
    Thank you for replay, and soryy for my pitch english.
    Here, the desired response:

    Registered Product: Paragon System Backup 2010 (German)
    Serial Number: ~ Snipped serial # - Blue ~
    Original name stub32i.exe
    Intern name stub23
    Version .00
    Language English(USA)
    Date of registration: 06.11.2009
    Buy Date: 06.11.2009
    Order Number: 8196341
    Shop Name: Paragon Software

    Program properly installed and registered.
    Program starts,
    it appears a window with the message: Auto Snapshots can`t be created,
    Select a space for the backup, confirmed, it seems a new window :
    with proposals, Continue, it seems a new window :
    Wait for the USB hard drive, the USB drive is plugged in and recognized (USB to IDE)by the Device Manager,
    Continue, it seems a new window : Setting up new snap container, look for suitable place.
    and the search does not stop, and the egg timer runs and runs and runs.....
    The Windows Task Manager shows, however, which the program is running .
    CPU utilization goes every 5-6 seconds from 0 up to 45%, guaranteed memory = 470M.
    I already tried this procedure about 5 times. Period varies 30-40 minutes and and no further progress.
    I reinstalled the program several times, always the same.

    --------[ EVEREST Corporate Edition Übersicht]--------------------------------------------------------------

    Computertyp ACPI-Uniprozessor-PC
    Betriebssystem Microsoft Windows XP Professional (German)
    OS Service Pack Service Pack 3
    Internet Explorer 6.0.2900.5512
    DirectX (DirectX 9.0c)
    Other Microsoft.Net.Framework.3.5.SP1
    Antivirus Microsoft Securty Essentials
    Firewall ZoneAlarm 7.0.483.000

    Datum / Uhrzeit 2009-11-14 / 12:06

    CPU Typ AMD Athlon XP, 1833 MHz (11 x 167) 2500+
    Motherboard Name ASRock K7S8X v3 (5 PCI, 1 AGP, 3 DDR DIMM, Audio, LAN)
    Motherboard Chipsatz SiS 746FX
    Arbeitsspeicher 1024 MB (PC2700 DDR SDRAM)
    BIOS Typ AMI (10/07/03)
    Anschlüsse (COM und LPT) Kommunikationsanschluss (COM1)
    Anschlüsse (COM und LPT) ECP-Druckeranschluss (LPT1)

    Grafikkarte NVIDIA GeForce FX 5200 (128 MB)
    3D-Beschleuniger nVIDIA GeForce FX 5200
    Monitor Fujitsu Siemens ScaleoView L19W-2SA [19" LCD] (YE3S205322)

    Soundkarte C-Media CMI9739(A) @ SiS 7012 Audio Device

    IDE Controller SiS PCI IDE UDMA Controller
    Floppy-Laufwerk Diskettenlaufwerk
    Festplatte WDC WD2500JB-00GVC0 (232 GB, IDE)
    Optisches Laufwerk HL-DT-ST DVDRAM GSA-4081B
    S.M.A.R.T. Festplatten-Status OK

    C: (NTFS) 99378 MB (75946 MB frei)
    D: (NTFS) 139086 MB (130587 MB frei)

    Tastatur Standardtastatur (101/102 Tasten) oder Microsoft Natural Keyboard (PS/2)
    Maus Microsoft PS/2-Maus

    Primäre IP-Adresse
    Primäre MAC-Adresse
    Netzwerkkarte LapLink Inc. USB Cable Network Adapter - Paketplaner-Miniport
    Netzwerkkarte SiS 900-Based PCI Fast Ethernet Adapter
    Netzwerkkarte VMware Virtual Ethernet Adapter for VMnet1 (
    Netzwerkkarte VMware Virtual Ethernet Adapter for VMnet8 (

    Drucker HP LaserJet IIIP
    Drucker Microsoft Office Document Image Writer
    Drucker Microsoft XPS Document Writer
    USB1 Controller SiS 7001 PCI-USB Open Host Controller
    USB1 Controller SiS 7001 PCI-USB Open Host Controller
    USB2 Controller SiS 7002 USB 2.0 Enhanced Host Controller
    USB-Geräte CanoScan LiDE 20/N670U/N676U #3

    DMI BIOS Anbieter American Megatrends Inc.
    DMI BIOS Version P2.20
    DMI Systemhersteller American Megatrends Inc.
    DMI Systemprodukt Uknown
    DMI Systemversion 1.0
    DMI Systemseriennummer 00000000
    DMI Motherboardhersteller
    DMI Motherboardprodukt K7S8X.
    DMI Motherboardversion 3.0
    DMI Motherboardseriennummer 00000000
    DMI Gehäusehersteller Uknown Chassis Manufacture
    DMI Gehäuseversion Version 1.00
    DMI Gehäuseseriennummer 123456890
    DMI Gehäusekennzeichnung 0123ABC
    DMI Gehäusetyp Desktop Case
    DMI gesamte / freie Speichersockel 3 / 1

    The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
    Last edited by a moderator: Nov 14, 2009
  4. SIW2

    SIW2 Registered Member

    Sep 6, 2009
    Hi sysop,

    It is probably not a good idea to post your serial number - you may want to edit that out.

    One of the PSG staff will be here after the weekend, and I am sure one of them will repond to you then.

    Hope it helps.
  5. sysop_home

    sysop_home Registered Member

    Nov 13, 2009
    Many thanks to the moderators of the forum as well as to the Paragon Support Service.
    Although I have received until now still no answer to my Inquiry about my problem, but it helped me very much a decision to make.

    Goodbye Windows XP and System Recovery, 2010, Welcome Windows 7.

    Purchased, installed, tested and everything works error free!

    bye, bye, bye
  6. SIW2

    SIW2 Registered Member

    Sep 6, 2009
    Hi sysop,

    You did get 2 responses already.

    Your previous post was at the start of the weekend.

    You haven't given the PSG staff much opportunity to respond to that one yet.

    If you have the paid product - you are guaranteed a response in 3 working days by sending a support ticket within the support period.

    This Forum is additional to that - for those outside the support period, or with free products.

    There has only been 1 working day since your previous post.o_O

    Glad to hear you are happy with Windows 7.;)
    Last edited: Nov 17, 2009
  7. Paragon_Tommy

    Paragon_Tommy Paragon Moderator

    Aug 10, 2009
    Hello sysop_home,

    Hard to tell where the problem lies. Have you tried to initiate a backup to your local internal hard drive to rule out if the problem is with the external hard drive? Were there any other indications of services not working (VSS) or errors you've encountered. If the backup did initiate but it's stalling for that long, it could be due to performance or consistency of the source or destination.

    To rule out the program, try Backup & Recovery 10 Free Edition. It's an overall better program than System Backup 2010 in terms of features.
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