Hi There! I have just purchased System Backup 2010 for a client who wants a complete disaster recoverable backup each day of his Window 7 x64 laptop to an External HDD. It has taken it's first backup Which I presume, (since i didn't get any information to the contrary), is a complete file for file copy of the entire machine including all data and programs and OS files. When I go to restore a file to test it, under explore in the restore option, where it has an list of the archives of the backups, there is nothing! How do I restore files on this software? Also are the backups differential or incremental?