Sysinspector stopped working

Discussion in 'ESET NOD32 Antivirus' started by toodle, Mar 24, 2012.

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  1. toodle

    toodle Registered Member

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    I
    I have been in the process of updates. I updated to IE9 from IE8, updated java and adobe reader. Internet seems to hang now. Locked up early today. I had credit card info stolen so was concerned about computer security. I've run nod32 scan and all clear. Ran Malwarebytes scan and it was clear too. Wanted to update to the current Nod32 program but didn't beause I was afraid to with issues I have been having. I tried to run sysinspector and it goes to 50% then hangs. Finally an error message pop up says sysinspector has stopped working.


    Faulting application name: SysInspector.exe, version: 5.0.93.0, time stamp: 0x4e418c10
    Faulting module name: ShellExt64.dll_unloaded, version: 0.0.0.0, time stamp: 0x4d02e2cd
    Exception code: 0xc0000005
    Fault offset: 0x0000000180136c2c
    Faulting process id: 0x17a0
    Faulting application start time: 0x01cd0a06a3f5fce6
    Faulting application path: C:\Program Files\ESET\ESET NOD32 Antivirus\SysInspector.exe
    Faulting module path: ShellExt64.dll
    Report Id: 1b0634e1-75fa-11e1-9d4f-c0f8daf96d52
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-24T21:41:26.000000000Z" />
    <EventRecordID>38539</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Terresa-HP</Computer>
    <Security />
    </System>
    <EventData>
    <Data>SysInspector.exe</Data>
    <Data>5.0.93.0</Data>
    <Data>4e418c10</Data>
    <Data>ShellExt64.dll_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>4d02e2cd</Data>
    <Data>c0000005</Data>
    <Data>0000000180136c2c</Data>
    <Data>17a0</Data>
    <Data>01cd0a06a3f5fce6</Data>
    <Data>C:\Program Files\ESET\ESET NOD32 Antivirus\SysInspector.exe</Data>
    <Data>ShellExt64.dll</Data>
    <Data>1b0634e1-75fa-11e1-9d4f-c0f8daf96d52</Data>
    </EventData>
    </Event>

    Should I be concerned? What should I do?


    I need to add that I have a message in Action Center saying that Smart Security has stopped working and gives a link for a solution. When I clicked the link it goes to www.eset.eu eset commercial version and the downloads are 5.093.0
     
    Last edited: Mar 24, 2012
  2. dwomack

    dwomack Eset Staff Account

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    Most likely you'll need to reinstall Smart Security. You can use the regular uninstaller but you may want to run the Manual Uninstaller to completely clear out the corrupted version before reinstalling.
     
  3. toodle

    toodle Registered Member

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    Thank you for answering. I thought that might be the case. Thank you for the links.
     
  4. toodle

    toodle Registered Member

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    I also have Malwarebytes free installed. Will I need to uninstall it prior to reinstalling? Also, should I uninstall nod32 in safe mode?
     
  5. dwomack

    dwomack Eset Staff Account

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    As long as Malwarebytes isn't running a real-time scanner, you should be fine. In my own opinion, I always like uninstalling in Safe Mode rather than normal mode.
     
  6. toodle

    toodle Registered Member

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    I uninstalled Malwarebytes also just to be safe. I reinstalled Nod32. It's version 5.0.95. I continue to get an error on Sysinspector. Upon rebooting the computer, it didn't load windows as usual. It went to system recovery messages. Ran scans but no errors show up before booting up. Am at a loss as to what to do. I may have to go to back factory settings. Then uninstall Norton and reinstall nod32. I am at a loss.
     
  7. agoretsky

    agoretsky Eset Staff Account

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    Location:
    California
    Hello,

    Private message sent.

    Regards,

    Aryeh Goretsky
     
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