"Synchronizing with operating system"?

Discussion in 'Acronis True Image Product Line' started by norrisg, Aug 6, 2005.

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  1. norrisg

    norrisg Registered Member

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    What does "Synchronizing with operating system" mean at the end of running a stand-alone (i.e. CD booted) image verification (this was with build 859). Whatever it is, it lasted several minutes, while the progress bar says there is 1 second left to go for the entire time.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello norrisg,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please explain whether you tried to verify the image only or in fact you restored the image?

    Thank you.
    --
    Ilya Toytman
     
  3. TheQuest

    TheQuest Registered Member

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    Hi, norrisg

    Why I do not know.

    But moving the mouse pointer [also clicking right or left button at the same time] around should clear it.

    Take Care,
    TheQuest :cool:
     
  4. norrisg

    norrisg Registered Member

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    As I said, I was trying to verify it, not restore it.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello norrisg,

    Usually this action is performed during the restoration. It may be the problem of the old build. Does the same behaviour appears when you use build 903?

    Thank you.
    --
    Ilya Toytman
     
  6. norrisg

    norrisg Registered Member

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    Sorry about the delay. I'm backing up a 64-bit XP system so I had to install build 903 on another system to create the CD, and then run my weekly backup from the new CD.

    The good news is that 903 didn't do this.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello norrisg,

    I'm glad to hear that your issue has been solved.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Alexey Popov
     
  8. norrisg

    norrisg Registered Member

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    This week I did my backup using build 903, and once again I got this message, so build 903 didn't fix it after all. It sat for several minutes with this message displayed after checking the image it had just created.
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello norrisg,

    Please download and install the latest build (937) of Acronis True Image 8.0 which is has just been released and now available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see whether the problem still persists.

    Please inform me about the results.

    Thank you.
    --
    Alexey Popov
     
  10. norrisg

    norrisg Registered Member

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    Well, after that delaying tactic, I can now report to you that build 937 makes not a blind bit of difference (and I can't say I expected it would).

    What I can tell you however is that it is related to the mouse in that TrueImage will remain in this state until the mouse is moved. I have tried this on two separate machines with different mice with the same results.

    Graham.
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello norrisg,

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy;

    Send these files to support@acronis.com along with the exact model of your mouse and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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