Symantec false positive cause nightmare to China

Discussion in 'other anti-virus software' started by ink, May 18, 2007.

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  1. ink

    ink Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    Lowest FP rate? According to av-comparative test? Have you ever used symantec corporate edition before? They offer rapid definition for corporation, so FP is happened much often than daily release, and I also niticed some in the sample test.
    Symantec even warn network manager the outbreak of the Backdoor/Haxdoor, in fact it is the FP. After this incident, all their contact phone available is busy.

    Yes, we can find FP in every product, but why nobody blame, did I forget to mention the damage?

    probably? Yes, symantec says probably will work, you can try at your own risk.

    Hope so. But stop cheer before ease the pain.

    I wish you lucky. Maybe we are not so lucky to use symantec.
     
  2. i_g

    i_g Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    Well, take the number of important system files. Now, multiply it by the number of Windows language versions (OK, not all files are language-dependent, but many are, at least in XP). Now, multiply it by the number of possible builds (Windows versions, service packs, and also consider all the hotfixes released every month)...
    It's pretty easy to miss some and have a FP on it.
     
  3. Firecat

    Firecat Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    You could put forward that argument, but in most cases the license agreement for most AVs in general say that the company will not be held responsible for any accidental damage caused due to using the product by means of an occasional problem. Remember that there is no express warranty certified for AVs or software in general, so by agreeing to that license agreement people are taking that risk.

    The companies do their best to avoid false positives, of course, but if something happens, there is little chance any company can or will be taken to court about it. In the end, I guess its all about trust, and sometimes people must learn to live with it, since nothing is perfect and everyone has made mistakes at some point in their life. :)
     
  4. ink

    ink Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    Official claim from Symantec
    http://www.symantec.com/zh/cn/enterprise/theme.jsp?themeid=important_information

    According to their explanation, this FP was due to an automatic process that has been used for a while to combat the new threat. The third-party add-in has changed recently, so this automatic process make this accident. They said the problem has resolved, has has take proper action to avoid further such incident.

    It seems that they mean SONAR, the FP rate is less than 0.004%, I can't remeber the exact rate.
     
  5. Tony

    Tony Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    Symantec say its the home users own fault for not having bought Nortons Ghost :D :rolleyes:
     
  6. ethan_arends

    ethan_arends Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    I say more...it's home users fault because they open their computer that day:p
     
  7. Firecat

    Firecat Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    Its Microsoft's fault for creating a Chinese version of Windows that triggered this FP. Its also the virus writers' fault that all this had to happen. Not to mention the people who decided to use the Chinese version of Windows instead of the time and tested English version. :p

    :D :D
     
  8. NAMOR

    NAMOR Registered Member

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    Re: Symantec faulse positive cause nightmare to China



    Like this incident from Trend Micro in the past?

    http://www.virusbtn.com/news/virus_news/2005/04_23.xml
     
  9. midway40

    midway40 Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    I remember this deal about Trend Micro as I was using it at the time. That was the only time I was glad I was on dial-up or I would have gotten that bad pattern, too. By the time I got online that evening the corrected pattern was uploaded.
     
  10. De Hollander

    De Hollander Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    :p :D Perhaps this was a conspiracy to shutdown illegal versions:D:p

    Just kidding :D ;)
     
  11. Lion

    Lion Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    Yes.Its Microsoft's fault. A world use English version Windows. :)
     
  12. apm

    apm Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    you right, in china is not easy to take legal action, furthermore it is Symantec not local firm. users even big firms can only drink the sour milk i think.
     
  13. apm

    apm Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    it seems that the 2 big firms likely to have disastrous FPs from history. last time was mcafee, this time symantec.
     
  14. Zombini

    Zombini Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    I wonder what would happen if Symantec had the same higher level of FPs as others like Kaspersky, NOD32 etc. they'd be out of business. These smaller guys can afford to release signatures quickly without proper testing because they dont have a large customer base. Even with all Symantec's testing it still managed to let an FP slip. Small guys pay attention.
     
  15. De Hollander

    De Hollander Registered Member

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  16. Huupi

    Huupi Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    i know its easy talk for me,and i allmost feel the pain and sorrow from over there,but armed with such instant recovery softwares like BootBack and the likes you can avoid these traps !!
     
  17. coolbluewater

    coolbluewater Registered Member

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    Re: False spelling and grammar cause nightmares to readers

    Hasn't Symantec already issued an update? Have the complainers read the EULA?
    This thread has worn out its usefulness. :thumbd:
     
  18. midway40

    midway40 Registered Member

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  19. ink

    ink Registered Member

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    Re: False spelling and grammar cause nightmares to readers

    It seems that you are asking if symatec still breathing, if you have little knowledge about the principal of the law, you will realize that there are some liability can not exempted in EULA, not to mention the company is going to do its business, they should keep their reputation.
    Those only care about himself and not take lesson from this kind of incident will not got reply anymore.
     
  20. coolbluewater

    coolbluewater Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    By installing the Symantec software, you agree to the EULA.
    Is there something I'm missing here?
    Not to sound condescending, but performing regular backups/images and validating them as well as the restore procedure should be a part of every Windows user's regimen.
    Even Microsoft has been advising this from the beginning.
     
  21. Maysky

    Maysky Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    How about common sense?

    Symantec dropped the ball on this, is that hard to understand?

    Yes, you properly backup, good for you - but not everyone has the skill/habit/knowledge for painless recovery.


    --
     
  22. midway40

    midway40 Registered Member

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    Re: Symantec faulse positive cause nightmare to China

    I believe this clause in the EULA covers this:

    Symantec EULA
     
  23. midway40

    midway40 Registered Member

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    Another part to note:

    I think all companies pretty much follow this.
     
  24. coolbluewater

    coolbluewater Registered Member

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    Unless of course, the installer of the software uses a pirated/cracked version, which probably doesn't include the EULA... and gee, that *never* happens, right? :rolleyes:
     
  25. ink

    ink Registered Member

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    Hi,guys, the principal of the law will not protect those have some explicit fault, even it is in the contract. The exempt duty is to protect little mistake that sometimes happen, customer will not buy the product anymore is the most powerful punish. Some one suggest let them do any harm for you have backup is naive enough, I am sorry if I push you to edge, make you feel abashment only to smear the user as nonlicet
     
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