Symantec AV hangs scanning file

Discussion in 'other anti-virus software' started by symantecbytes, Jul 15, 2005.

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  1. [copy of message sent to Symantec Antivirus Corporate Edition Technical Support]

    The appended file has been Mime64 encoded to work around the fact that Symantec provides no sane way to submit a problem file for investigation. The encoded file is an encrypted ZIP file. The password is "zhtml" (without the quotes). Inside you will find a file called 'catalog_autumn.zhtml' which exposes a serious bug in Symantec AntiVirus 9.0.0.1400 Corporate Edition. A full system scan of a computer with that file always causes SAV to hang when it gets to that particular file. Specifically selecting that file for scanning has a similar result.

    As I have grown quite weary of Symantec delivering new signatures and program updates many months (and sometimes never) after viruses or bugs are discovered by customers, I will duplicate this message to a public forum as well. The list of reasons for switching to a competing vendor's antivirus solution has grown unbelievably long.

    _____

    Content-Type: text/plain; charset=US-ASCII; name=z.zip
    Content-transfer-encoding: base64

    UEsDBAoACwAAAFV4Ry5qoA7IjgEAAIIBAAAUAHoAY2F0YWxvZ19hdXR1bW4u
    emh0bWxTRGUAsAAAAAAIADcGW19jZGBpEWFgYDBggAAfIGZkBTNZRYGEsziX
    kYLFbpWm7mUar5lxyzEyMTAwMaQwsIBkBSQYwhgFGUBiILUKQEKRCSL+n1Ee
    RVwBLC4CEWeEiAtBzehkEMIwAwBVVA0ABxI7RD5DgthC2njYQvj2m1VrdNrb
    EqhEOVwNKJwfIil5QC5PX5ud2+OCiG+RtlFtTGRhQGxYRZn+rL5qGZWvIhEV
    QG2S1EwKeoq0oh0/ExlgVZ+ZX7mXgaZhVyM74WDnkQCZv+ivouGiqWBLoT4B
    KX7UT+U29g234ui6TOrbnljS56QiOYFvDQw4rM3WjOr4KB+2spQG2T56ktYq
    YVijfxAIPBHe7JnFlTQaWeRQlckXXVUvoJWTMe3vG4f2i0Z2xgYsLQDO5ebt
    +Dp8Kgpc17s11WHfUJYLFMBh8S3jIH2BLznQAL0EvQGnFkVqAl+BYGIu1Tew
    sbduOD9gdcQsZdguqCjlpASULTRSobo01v5hdBj1EVvrsoknjoMM2VQoQkNb
    2P8bxPyJPYcYvQ6/kXdFQ1z2Y0me83bTSFcKyVPlWRUH3s9ZmDIFO1H2RAzx
    umYY63hyoi09Glpim+LQwHLmY/TR6ErG36Ors+fGkPEnUmTAH8z7ZlqTTAdA
    DESYtt2oK6zGSbx3RO6OUAN5yEot7xsiVjTuF5SFUEsHCGqgDsiOAQAAggEA
    AFBLAQIXCwoACwAAAFV4Ry5qoA7IjgEAAIIBAAAUABEAAAAAAAAAIAC2gQAA
    AABjYXRhbG9nX2F1dHVtbi56aHRtbFNEBACwAAAAVVQFAAcSO0Q+UEsFBgAA
    AAABAAEAUwAAAEoCAAAAAA==

    _____
     
  2. IBK

    IBK AV Expert

    Joined:
    Dec 22, 2003
    Posts:
    1,846
    Location:
    Innsbruck (Austria)
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