"Support"

Discussion in 'Prevx Releases' started by Adam_PRS, Dec 23, 2011.

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  1. Adam_PRS

    Adam_PRS Registered Member

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    So apparently everyone that runs the "support" on the prevx site died.

    I'm trying to get help with licensing, I'm running Prevx enterprise and I currently have 60 licenses, I have added users and need more than the 60 licenses.
    How can I add licenses?
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    So you are saying that you contacted Prevx support here http://info.prevx.com/service.asp with no reply?

    TH
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you please PM me with your license key and email address so that I can see what happened to your message?

    Thank you!
     
  4. Adam_PRS

    Adam_PRS Registered Member

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    Well I guess the private message system is currently down...So I'll check back when it is up, but the issue has to do with licensing. I have an enterprise license for 60 users and need to add more users to that. I got another 20 user license, but can't find ANYWHERE in any help that describes how to add a 2nd license to the server.
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    Hi Adam_PRS,

    It's because of your post count I think you need 5 to send a PM so PrevxHelp will have to send you a PM first then you can reply!

    Sorry for the Delay!

    TH
     
    Last edited: Dec 28, 2011
  6. Adam_PRS

    Adam_PRS Registered Member

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    Alright, I got it :)

    Thanks for the help.
     
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