Support Team

Discussion in 'Prevx Betas' started by PatG, Oct 31, 2011.

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  1. PatG

    PatG Registered Member

    Joined:
    Apr 30, 2004
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    Location:
    South Alabama
    Just had to make a post concerning the BETA support team. With plenty of criticism that has already been posted in numerous threads, want to post a positive one. I personally have never had any issues with response time on various items that have been submitted. Always received a suggestion or solution in a relative timely fashion.

    But wanted to make a comment about the blazing speed of my last one. Yesterday, decided to try out the Maxthon browser. When installing WSA flagged and quarantined the .exe file of the program. I sent a ticket to support at 11pm last night before retiring. When turning on my computer 7am this morning, there was a reply! It indeed was an FP and the necessary steps were taken to overcome the flagging of same. WOW! Is that fast or what? A tip of my hat to them all! :thumb: :thumb:
     
  2. Pierrequiroule

    Pierrequiroule Registered Member

    Joined:
    Mar 21, 2009
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    Location:
    Quebec, Canada
    Same with me! :thumb:
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

    Joined:
    Sep 14, 2008
    Posts:
    8,242
    Location:
    USA/UK
    Thanks for the comments :thumb: We're striving to give very fast responses to everyone all the time.

    Thanks again!
     
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