Support request: Eset Mail security - problem receiving specific email

Discussion in 'Other ESET Home Products' started by the_epoch, Sep 7, 2010.

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  1. the_epoch

    the_epoch Registered Member

    Joined:
    Nov 22, 2009
    Posts:
    8
    Hi,
    I’m experiencing a problem with Eset Mail security (on SBS 2003 R2) blocking incoming mail from a particular sender. So far the only way I have found to prevent this is to disable Mail Security, which is obviously far from ideal.

    ESET Mail Security (4.2.10016.0) for Microsoft Exchange Server

    Symptoms:
    Email from sender@domain.com.au is not received by the mail store when Mail Security is enabled.
    Email from other users at the same domain (domain.com.au) is received.
    Email can be sent to sender@domain.com.au and is received.

    Cause:
    The Mail Security Transport Agent appears to be responsible.
    If I enable the transport agent and set the Transport Agent Options to send SMTP reject response, the SMTP reject response is received by the sender (sender@domain.com.au).

    Attempted Resolutions:
    Created a rule to take No Action for all emails from *@domain.com.au

    I need to be able to ensure legitimate email is delivered to the store and not rejected by the transport agent.
     
  2. nonoise

    nonoise Registered Member

    Joined:
    Jun 6, 2008
    Posts:
    322
    i would upgrade to version 4.2.10019.0, some major problems were solved along the way. Check the changelog
     
  3. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello,

    If upgrading does not resolve this please contact your local ESET customer care for assistance.

    Thank you,
    Richard
     
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