Support for Intel SATA Raid Controllers

I have an Intel SRCS14L 4-port SATA raid controller with 3 drives in a RAID5 stripe.
When I boot from the Acronis CD (TI 8.0 build 1124), and I select the full version, I end up with a black screen and a blinking underscore on the left side towards the top of the screen. Nothing else happens after this.
Is my RAID controller supported? Or is this a different problem?

Regards,

Andreas

 

Hello Andreas,

Thank you for choosing Acronis Enterprise Disk Backup Software.

Acronis True Image supports your controller. Please try the "acpi=off noapic" workaround and if it doesn't help please create sysinfo.txt file and send it to support@acronis.com along with the link to this thread. We will certainly help you with the solution.

Thank you.
--
Irina Shirokova

 

I booted from an earlier Acronis Rescue CD (version 8.0, build 774). This CD has the old interface (No boot menu, no safe mode) and it works.

However, when using the build 1124 boot CD, the troubleshooting steps suggested in the previous post didn't work. I can't get to the console; when I hit F11 and remove "quiet", Acronis still loads normally until I get the balck screen with the blinking cursor. This means I am unable to provided the "sysinfo.txt" file.
I can get to safe mode, however, but it doesn't help me, as I need network and USB access.

Andreas

 

Andreas, I have the same setup and have had success in getting my Raid setup to me recognized. I problem is that I haven't been able to boot of the image drive. Gives me an error every time I boot from the new restored drive.

Regards,
Erich

 

Hello Andreas,

Could you please tell what happens after you remove the word "quiet" in the "Linux Kernel Settings" and press "Ok"? You should see the blue splash screen with Acronis logo on it and then the output strings. Please write down the last strings you see and send them to support@acronis.com along with the link to this thread or use digital camera to take a photo of the output and send it to us.

Thank you.
--
Ilya Toytman