Support for External Firewire Drive

Discussion in 'Acronis True Image Product Line' started by vish, Feb 3, 2006.

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  1. vish

    vish Registered Member

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    Feb 3, 2006
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    Hi:

    I'm trying to use an external firewire drive and it seems like True Image is not able to backup to it properly. First, I tried to create an image of my disc and after 4 hrs it gave me an error message and terminated the operation...

    Operation with partition C: was terminated:
    Details: Read Error (0x7003)

    I've also tried creating a full backup of individual files. In this case, it created all the *.tib files, but I wasn't able to restore it as I got a "File Corrupted" error. So, it seems like there are some issues with True Image and Firewire.

    I've also downloaded the Acronis drivers as suggested on this forum, but it didn't help. Also, I'm using a Trial version of the product (build 2337) and hance an evaluating it before I buy it.

    any ideas...suggestions...

    Thanks
    -- Vish
     
  2. rsignell

    rsignell Registered Member

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    Feb 3, 2006
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    I just bought a copy of Acronis True Image 9.0 for Windows and got the same error when trying to use my external firewire drive:
    ("Operation with partition "C:" was terminated: Details: Read error (0x70003))

    Since my external drive supports both USB2 and firewire, I unplugged the firewire, plugged it in as USB2 and then Acronis True Image had no problems backing up the entire c: drive to my external disk.

    -Rich
     
  3. vish

    vish Registered Member

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    Feb 3, 2006
    Posts:
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    My USB port is not working and I wanted to use my firewire port to create the image as I need to re-install/re-image my machine.

    -- Vish
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Vish,

    Thank you for your interest in Acronis Disk Backup Software.

    Please download the latest version of Acronis drivers, install it with disabled logging once again and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also provide the information about the vendor and the exact model of your external hard drive.

    Please create Acronis Report as it is described in Acronis Help Post.

    Please create an account, then log in and ask a pre-sales question. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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