SuperAntiSpyware - No Updates

Discussion in 'other anti-malware software' started by asr, Feb 19, 2012.

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  1. asr

    asr Registered Member

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    I have not seen any updates for a day now, anyone else having this issue? Submitted a request to support, but no response yet. Is this a normal for them not to issue updateso_O? Appreciate members help and response:)
     
  2. G1111

    G1111 Registered Member

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    Last update I received was Feb. 17.
     
  3. SIR****TMG

    SIR****TMG Registered Member

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    Me to took it off my system....gone
     
  4. JRViejo

    JRViejo Super Moderator

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    asr, normally, SAS does not update during Saturday and Sunday. At the least that's the update pattern I have experienced.
     
  5. asr

    asr Registered Member

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    Thank you for your response, it is appreciated:D I was getting a bit concerned.
    Thank God for this forum and members, I always get a good response:) :)
     
  6. JRViejo

    JRViejo Super Moderator

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    asr, you're welcome! Take care.
     
  7. gery

    gery Registered Member

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    my pro SAS was updated two hours ago
    have had no problems so far in terms of updates
     
  8. G1111

    G1111 Registered Member

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    Core: 8260 Trace: 6072 on their website has not changed in two days. Do you have a different trace number? I am also running SAS Pro. I have not used this program in awhile and have lifetime license. Thought I would try it again. It runs light and does not conflict with other programs in my signature.
     
  9. mercurie

    mercurie A Friendly Creature

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    I have free version Core 8206 Trace 6018. Just fired up laptop it has not updated anything in about three weeks due to no use it updated too underlined.
     
    Last edited: Feb 19, 2012
  10. asr

    asr Registered Member

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    I am running pro......core 8206 6072 def also...........has not updated for over a day now..............something is not right for sure. !!!!!!!!!!!!!! program version 501144
     
  11. Daveski17

    Daveski17 Registered Member

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    I have the freeware 5.0.1144/8260, as has been said earlier, I have never known SAS to update on weekends.
     
  12. asr

    asr Registered Member

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    Thanks Daveski17 appreciate your comment. Will sit tight and wait for update.
     
  13. m0use0ver

    m0use0ver Registered Member

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    Do you mean to say paying customers are not protected from new malware that is released over the weekend o_O

    I hate to say it but the malware servers dont take weekends off so IMHO nor should any respectable security company :rolleyes:
     
  14. JRViejo

    JRViejo Super Moderator

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  15. asr

    asr Registered Member

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    Thank you JRViejo for the link, much appreciated. What is interesting MouseOver made a valid point about malware does not take a vacation. Since there has been no update for 2 days now, how many new malware defs have been created that SuperAntispyware will not detect? He is right I have paid for the protection, and should expect protection. I'm not criticizing, but just pointing out a valid statement. Thanks to everyone for their input and insight on this issue.

    Just a note: I have sent a request to support, in this issue and to date no reponse.
     
  16. Daveski17

    Daveski17 Registered Member

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    It's Monday 20:08 GMT & I have just tried to update once or twice & it keeps informing me I am up to date. My guess is that this is some glitch at their end.
     
  17. Daveski17

    Daveski17 Registered Member

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    I will check out the SAS forums shortly. I'm pretty sure that others are noticing this.
     
  18. Daveski17

    Daveski17 Registered Member

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    AFAIK most anti-malware updates are a bit time lagged by days anyway. By the time the SAS guys (or anyone else) have detected stuff & turned it into an update you aren't going to get it much faster than a couple of days anyway.

    As to the lack of updating it could just be gremlins at their end & they are hoping no one notices until they get it fixed.
     
  19. asr

    asr Registered Member

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    veski17

    Thanks Daveski17 for your help......... I am sure its a glitch of some sort. I still have not received a reply from support which I have submitted 2 days ago, which is a bit unusual. This is the first time this has happened to me with any software on updates without a answer or response why. Will sit tight and wait.:thumb:
     
  20. Daveski17

    Daveski17 Registered Member

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    From what I can gather from their forum quite a few people are noticing this. It's probably a server problem. I'm going to just sit tight as well. It's probably better than trying a fresh install or something.
     
  21. smith2006

    smith2006 Registered Member

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    I experienced some issues running update last week, so I did a manual definitions update.

    hxxp://cdn.superantispyware.com/SASDEFINITIONS.EXE

    After that, update is running fine.
     
  22. Daveski17

    Daveski17 Registered Member

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    It's working now. I now have Database Version 8262. :)
     
  23. asr

    asr Registered Member

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    Thanks to everyone that helped with their suggestions!!!!! Appreciate the team work and expertise. As a note I finally got a response from support after 3 days of no updates. Their response was updates were now available!!!!:blink:
     
  24. Daveski17

    Daveski17 Registered Member

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    You're welcome asr. I've always liked SAS, it may be going through 'interesting times' at present, but it has still given me far less problems than other anti-malware programs I've ran in the past.
     
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