Superantispyware just issued a major press release

Discussion in 'other anti-malware software' started by robinb, Sep 16, 2008.

Thread Status:
Not open for further replies.
  1. robinb

    robinb Registered Member

    Joined:
    Jun 22, 2006
    Posts:
    456
    Location:
    NJ
  2. Edwin024

    Edwin024 Registered Member

    Joined:
    Nov 14, 2004
    Posts:
    1,000
    Strange press release. This version is already out since September 4..
     
  3. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,126
    I have 3 licenses & never got notice of it , he still won't remove a FP from the definitions that tears up my game, so I have to recover those after they are deleted & I have forwarded 3 e-mails with the attached FP...I still use the product & is good software I'm just wonder if anyone is reading users imput...
     
  4. SUPERAntiSpy

    SUPERAntiSpy Developer

    Joined:
    Mar 21, 2006
    Posts:
    1,088
    The autoupdater will alert you when there are program updates. If you are not receiving them, check to make sure the firewall is allowing both SUPERANTISPYWARE.EXE and SSUPDATE.EXE access to the Internet.

    What is the FP? We process all received False Positives.
     
    Last edited: Sep 18, 2008
  5. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,126

    I use look n stop & permissions are on & I'll have to post the dll when I get home but I emailed them twice to the samples address but they still get deleted everytime. Only annoyance is if I forget to put them back in before running my game...
     
  6. fcukdat

    fcukdat Registered Member

    Joined:
    Feb 20, 2005
    Posts:
    569
    Location:
    England,UK
    Larryb52


    For the meantime you could always use in software function to ignore file:thumb:

    Go Preferences>>>scanning control>>>manage allowed items

    Just add the dll to exclusions from scanning and should be sorted:)
     
  7. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,126

    I just excluded the folder but never been a fan of that since something could still get in there & I'm telling it to ignore an area that could really have an issue but thanks...
     
  8. dave88

    dave88 Registered Member

    Joined:
    Feb 2, 2007
    Posts:
    177
    So why not tell it to ignore the particular dll file, rather than the whole folder?
     
  9. larryb52

    larryb52 Registered Member

    Joined:
    Feb 16, 2006
    Posts:
    1,126
    didn't have to , big tip of the hat as they got the FP fixed & everything looks great, thanks again!
     
  10. EliteKiller

    EliteKiller Registered Member

    Joined:
    Jan 18, 2007
    Posts:
    1,138
    Location:
    TX
    I'm sure we'd all like to see an actual screenshot of said popup. SAS paid & free have identical detection/removal capabilities since they share the same definition databases.

    MBAM isn't 100% either. If that is all you used to clean your pc then chances are you could still have traces of other malware on your system.

    That SAS entry is legit and recommended for a few reasons such as context menu capability, easy updating, and the option of scanning immediately instead of taking a risk of malware blocking the installation. SAS uses very few resources while it's in the systray and has very little impact on system performance.
     
  11. Victek

    Victek Registered Member

    Joined:
    Nov 30, 2007
    Posts:
    5,121
    Location:
    USA
    In addition, you can easily disable the auto-load option by un-checking the box that says "Start SAS when Windows starts".
     
  12. cortez

    cortez Registered Member

    Joined:
    Nov 19, 2006
    Posts:
    444
    Location:
    Chicago
    You are correct in asking for proof to back up my assertion about SAS. I did not make a screen shot of it and therefore retract the assertion. The pop up was not removed by SAS and I could have only assumed it was the culprit.

    It could have been any of the 7 Trojans Malwarebytes' identified and removed.

    I still use SAS on many OS partitions without any popup problems at all, so I assume it must have been a "chameleon" look-a-like malware of some sort.

    EDIT: I removed the post due to unfounded statements (no screenshots to verify the statements).
     
  13. CircleGirl

    CircleGirl Registered Member

    Joined:
    Mar 20, 2008
    Posts:
    61
    Location:
    Circle Campus
    Layered approach is the answer. But-- SAS, MBAM, security suites, ect. might not do the job satisfactorily.

    If you get infected then there is only one sure fire solution--- RE-IMIAGE!!!

    Make sure you have DATA PARTITIONS!! If you have data partitions/image partitions re-imaging is the safest/fastest way to rest assured.

    Very simple and only takes 10 to 15 minutes, much less time than trying app after app to get rid of the malware.
     
  14. SUPERAntiSpy

    SUPERAntiSpy Developer

    Joined:
    Mar 21, 2006
    Posts:
    1,088
    A an extra step, have 2 drives as if the main drive fails, all your backups are gone.....
     
  15. Kees1958

    Kees1958 Registered Member

    Joined:
    Jul 8, 2006
    Posts:
    5,857
    ;) or better an external harddisk which you keep offline all the time
    :p only put it online after having scanned internal disk with SAS and A2 free before backup
     
  16. EASTER

    EASTER Registered Member

    Joined:
    Jul 28, 2007
    Posts:
    5,633
    Location:
    U.S.A. (South)
    ALWAYS image the drive you will be trying softwares on, especially security apps, and save the "clean" image to another internal drive or even external one. That way you can reclaim your previously working system 100% intact.

    This form of practice is not recommended but rather an absolute MUST!

    EASTER
     
  17. dw2108

    dw2108 Registered Member

    Joined:
    Jan 24, 2006
    Posts:
    480
    Or burn your OS to CD ROM only or DVR write protected. :D

    Dave
     
  18. Bunkhouse Buck

    Bunkhouse Buck Registered Member

    Joined:
    May 29, 2007
    Posts:
    1,056
    Location:
    Las Vegas
    I think it is far more important than the anti-malware programs themselves. Too much time is spent here talking about infections and to prevent same, but the reality is, nothing will stop everything.

    I agree with you, I make a complete image each night before I shut off the machine, and it has never failed in the four times I have had to restore an image- twice due to drive failures and the other two because of software that trashed my system.
     
  19. EASTER

    EASTER Registered Member

    Joined:
    Jul 28, 2007
    Posts:
    5,633
    Location:
    U.S.A. (South)
    I'm with you.

    I used to procrastinate and take my chances long ago and ended up regretting it. That's why i make it point to remind members/users to PLEASE! image your drive when you know it's clean to your satisfaction AND also functioning normally as expected. Because there will come a time when that image will be needed to restore either from some new surprise attack, OR even a Windows corruption issue, which oddly enough i've suffered from ever more than some malware attack.

    Windows is a relatively exciting and useful O/S but it suffers from the same problems stemming all the way back to 95, and the dll cache ans/or system restore doesn't always guarantee a sure fix. An image restore is flawless with a reliable imaging app.

    EASTER
     
  20. Bunkhouse Buck

    Bunkhouse Buck Registered Member

    Joined:
    May 29, 2007
    Posts:
    1,056
    Location:
    Las Vegas
    I could not agree more. The irony is, the two times programs made my system unbootable were from installation of Dr. Web and AVG. So you never know when (or why) a corruption issue will surface. But, if you have an image to restore- there is no loss and you are back to where you were before the problem.
     
Loading...
Thread Status:
Not open for further replies.