Suggestions how to deal with this please

I am not knowledgeable in this area but know enough to know I don't know enough, thats why I am posting this here.

I ran an ESET scan and it did not identify these files as a problem but Zemana AntiMalware did. I asked Zemana to quarantine the first file and delete the 2nd. As you can see the delete failed. Any suggestions as to how to proceed now would be most appreciated.

PS: I just re-ran Zemana AntiMalware and both files showed up again so the 1st one, which should have been quarantined, was not. Thats 2 issues to deal with then rather than 1.

 

Well, win32k.sys is protected so it can't delete it. Maybe that's all it means?

 

Thank you for your comment. Does this mean I should not worry about this item?

 

I would run a few more scans to determine if its a FP. Try a kaspersky and/or Dr web boot disk. Then after that update MBAM, kaspersky TDSS killer and Emsisoft kit and run them in safe mode. After that run hitman pro once on the desktop. This should find something. If not then you can try GMER and see if you find something odd.

 

Thank you, I will try these.

 

Let us know how things turn out.

 

Try to choose "replace" instead of "delete". Reboot the system, and run the scan again.

 

With the cavete that I am not an expert on Zemma I'd bet 99.999999 % it is a false positive on the part of the product.
Eset is solid and did not confirm so forget it and move on with life.

 

I tried a number of suggestions and none found any problem with the files so I will take Escaladers advice and not worry about it. Thanks for all suggestions and comments, most appreciated.