Submitting virus samples to Eset

Discussion in 'ESET NOD32 Antivirus' started by Hollowstriker, Aug 24, 2010.

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  1. Hollowstriker

    Hollowstriker Registered Member

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    Recently I saw this page from a local reseller and was wondering if they forward the samples that they receive to ESET HQ:

    http://samples.nod32.com.sg/

    Does the global ESET have a submission page like this? Or the only official way is by sending to samples@eset.com? (For those using webmail services like Gmail, it is quite impossible to send executables as attachments, even when ZIP-ed and password protected, so such a page could be quite handy.)

    Also, if a new virus sample has been uploaded to Virustotal that is not currently detected by ESET, but detected by many other engines, is it safe to assume that ESET will get the samples and analyze them or does ESET wait until someone submits the virus sample to them directly?
     
  2. dorgane

    dorgane Registered Member

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    Last edited: Aug 25, 2010
  3. danieln

    danieln Eset Staff

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  4. rothko

    rothko Registered Member

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    I tend to use the 'Submit file for analysis' option within the Tools section of the program itself, you can also add a comment about what it is you are submitting too.

    I find this way quicker than zipping up the sample and composing an email.

    I haven't ever received a reply back regarding the submission (although there is an option to inc your email address), but that isn't important to me anyway.
     

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  5. Marcos

    Marcos Eset Staff Account

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    I'd strongly suggest submitting suspicious files per the instructions here. A huge majority of files submitted via gui is nothing but junk.
     
  6. rothko

    rothko Registered Member

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    Oh right, OK. I've sent quite a few files using the inbuilt method, but I'll send via email from now on.
     
  7. siljaline

    siljaline Former Poster

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    @ Marcos
    I submit files for analysis directly to ESET from quarantine using a default email address added to the ThreatSense feature all the time.

    If a given user is infected with malware, et alia, that EAV or ESS does not detect, what other options are there in an infected by unknown scenario ?

    If presented with a locked screen what do you want to do next, this is one of the few options available. Unless you enable strict cleaning without user intervention.
     

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    Last edited: Aug 26, 2010
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