Submitting cases online is TEDIOUS

Discussion in 'Other ESET Home Products' started by JoeyJoeJoe, Feb 9, 2010.

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  1. JoeyJoeJoe

    JoeyJoeJoe Registered Member

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    If there is anyone from ESET reading these forums, please revamp how incidents get submitted to support via the web.

    I don't mind going through a web portal, but EVERY TIME I have to enter information about my company, my ESET username/password, etc.? Can't this be saved in a profile so I can more quickly submit requests?

    JJJ
     
  2. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    I asked ESET, LLC's director of business systems about this and here is the response I received:
    Regards,

    Aryeh Goretsky
     
  3. Brambb

    Brambb Registered Member

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    And if you make a support request threw the GUI of NOD32 (Help and Support --> Costumer Care Support Request) at least the Username/Password/e-mail are already filled in! (And I believe Ive read that it automatically makes a ESET Sysinspector log for the request as well)
     
  4. JoeyJoeJoe

    JoeyJoeJoe Registered Member

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    Honestly, that's pretty weak. I'm just saying that submitting cases online needs to be streamlined until this product (ERAS, in particular) is up to snuff.

    I would call ESET support, but waiting on the phone for 45 minutes is not an option for me.

    All ESET needs me to fill in is username/password, email address, problem type, specific issue.

    Based on the username/password alone, ESET should have the remaining pertinent information regarding the software I purchased, OS, etc.

    ESET could set up support accounts for users to log onto a support portal of some kind.

    JJJ
     
  5. volvic

    volvic Registered Member

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    And then wait for them to ignore you if you submit a request this way.

    UTTER RUBBISH
     
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