Stops after NOD32 gets Installed

Discussion in 'NOD32 version 2 Forum' started by Terminology, May 16, 2006.

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  1. Terminology

    Terminology Registered Member

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    The computer im Trying to install NOD32 once had Norton 2005 installed on it, i Used the Norton removal tool to get rid of that stupid Norton. Now when go to install NOD32 on the computer the setups are like this :- Run the setup program>SOFTWARE LICENSE AGREEMENT (click agree) > setup the User name and PW> Click finish (normal stuff). Now its after i click finish, it ask me to PLease wait for final install of files im guessing(never finishes).

    If i force it to stop doing that i see in Start>ALL Programs>ESET(all the program is installed). When i go to Control center an error messege says- Error occured durning commounication with NOD32 Kernal service.

    One other detail, if i click uninstall it says - Setup.xml file is damaged or missing. And NOD32 is not in the ADD/Remove programs.

    COMPUTER SPECS - Windows XP PRO with SP 2.


    HELLLLLPPPPPPPPPPPPPPPPPPPPPPP
     
  2. enduser999

    enduser999 Registered Member

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    Did you reboot the computer before running Control Center? Otherwise you will see that error message since NOD kernal is not loaded.
     
  3. Terminology

    Terminology Registered Member

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    Yep, i restarted the computer after the install. The little Green NOD32 EYE thing comes up and then the error - Virus scanner could not be initialized NOD32 system modules may not function properlty. Then i go into the Control center and the AMON is all grayed out, Its not started so i go and click on START and the error Unable to load file system monitor
     
  4. xTiNcTion

    xTiNcTion Registered Member

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    i've seen some viruses prevent AV install. Norton is well know to cause this type of trouble. Anyway try this.

    This procedure will force NOD32 to install over any failed/incomplete/current install.
     
  5. Terminology

    Terminology Registered Member

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    Well i went to that link of yours and tried to do as it said, i extracted the NOD32 files into a new folder then added the install.bat and the config.xml and then double clicked on the install.bat and it just hang there forever. I restarted the computer to see if it changed anything, it did.
     
  6. Bandicoot

    Bandicoot Eset Staff

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    Hello,

    Is Norton definitely uninstalled? Have you got 'in-CD', part of Nero burning software installed on your PC? Is the RAM module faulty? Have you replaced it recently?

    Please download WinAudit (http://www . snapfiles . com/get/winaudit.html) and save it to your desktop. Run the utility. You can click on 'Options' to remove any personal information from the audit if you wish. Send the file to support [at] eset.us

    Also, if you're comfortable running a command prompt, you could try starting AMON with: net start amon This should produce some kind of explanation as to why it's not starting.

    You could also try this command prompt path - "C:\Program Files\ESET\Install\setup.exe" /test and hit 'Enter'. When the installation/setup has finished, look in C:\Program Files\ESET\Install directory. There you will find a file named 'nsetup.log'. Double click it and it will open a new document in Notepad. Send a copy of this to support [at] eset.us

    Cheers,
    Bandicoot.
     
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