Still get Error 0x70021 w/ latest build and snapAPI

Discussion in 'Acronis True Image Product Line' started by jfosc, May 3, 2009.

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  1. jfosc

    jfosc Registered Member

    May 3, 2009
    I'm running TI 11 build 8101 and the latest snap API build 359 per the following article:

    Acronis True Image Errors Out With "Unable to create volume snapshot"

    It started happening after I tried to use a file exclusion during a full backup. It doesn't happen if I don't use an exclusion. I found that article and upgraded everything and tried again, but I get the same error. I was using the following wildcard for the exclusion:


    Any suggestions? Am I missing something obvious? I'm attaching an image of the error.

    Thanks in advance for any suggestions.

    Attached Files:

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello jfosc,

    Thank you for using Acronis True Image

    If you want to exclude C:\folder\ it should be kept in slashes without *.*

    Folder C:\folder\ should be excluded using exclude specified file/folders option.

    Try to set the exclusion in the following way and let us know the results:


    Thank you.

    Oleg Lee
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