Startup Recovery Manager Boot Error - kernel BUG

Discussion in 'Acronis True Image Product Line' started by jmorton, Jul 5, 2007.

Thread Status:
Not open for further replies.
  1. jmorton

    jmorton Registered Member

    Joined:
    Jul 4, 2007
    Posts:
    1
    Startup Recovery Manager Boot Error - kernel BUG

    First off here is a brief description of my system:
    Windows XP Pro SP2, Intel E6600 Core2Duo, Asus P5W DH Deluxe mobo, 3GB Corsair DDR2 800, etc.

    Here is the error screen information when I try to boot from the CD or by pressing the F11 key:

    -Acronis
    -Loading, please wait...
    -kernel BUG at generic.c:115!
    -invalid operand: 0000
    -CPU: 1
    -EIP: 0010:[<f8a7c184>] Not tainted
    -EFLAGS: 00010206
    -eax: 00000000 ebx: f8a7c5f0 ecx: c0237780 edx: 000002d0
    -esi: c19c3800 edi: c19c3800 ebp: 00000000 esp: f73ebecc
    -ds: 0018 es: 0018 ss: 0018
    -Process insmod (pid: 43, stackpage=f73eb000)
    -Stack: f8a7c860 f8a7c7c4 f8a7c860 c01aa261 c19c3800 f8a7c7c4 c19c3800 f8a7c860
    -00000000 ffffffea c01aa2f7 f8a7c860 c19c3800 f8a7c860 00000001 00000001
    -f8a71176 f8a7c860 f8a7c000 00000001 f8a7c23a f8a7c860 c011f108 f8a7c894
    -Call Trace: [<f8a7c860>] [<f8a7c7c4>] [<f8a7c860>] [<c01aa261>] [<f8a7c7c4>]
    -[<f8a7c860>] [<c01aa2f7>] [<f8a7c860>] [<f8a7c860>] [<f8a71176>] [<f8a7c860>]
    -[<f8a7c23a>] [<f8a7c860>] [<c011f108>] [<f8a7c894>] [<f8a7c060>] [<c0108c43>]

    -Code: 0f 0b 73 00 d0 c2 a7 f8 81 ba 20 c3 a7 f8 60 10 6a 88 0f 84
    - $ /bin/insmod piix
    -Using /lib/modules/piix.0

    At this point the cursor just hangs.

    Can anyone help or have any suggestions?
    Thanks.

    P.S. I was able to create a Secure Zone partition and create a .tib image from within Windows and save it to the Secure Zone.
     
    Last edited: Jul 5, 2007
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello jmorton,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please make sure you use the latest build of the appropriate version of Acronis True Image. To get access to updates you should first register your software.

    Please activate Acronis Startup Recovery Manager using the latest build once again and re-create Acronis True Image Bootable CD after update.

    If you already using the latest build and the issue persists, please create Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears. Please also attach the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
Thread Status:
Not open for further replies.