I really don't appreciate that generic response to my Tech Support submission: I have to reinstall ESS 4.0. Blah, Blah, Blah. They could have at least asked me if I had already did the uninstall/reinstall bit. Ever since I first subscribed to ESET I have had 2 friends of mine switch from their current AV/Security subscriptions over to ESS 3.0. They both only purchased a year subscription. Over the last couple of months or so I have had 3 more friends expressing a profound interest in quitting their current AV/Security subscriptions, and I highlighly recommended going to ESS. I'm strongly considering not only to tell my 2 friends already with ESET SS to DROP IT and NOT RENEW, but also to tell my other friends to nevermind my recommendation to switch to ESET SS. Hello?? ESET?? Are you there??