start-up problen

Discussion in 'adware, spyware & hijack cleaning' started by delclaire, May 6, 2004.

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  1. delclaire

    delclaire Registered Member

    Joined:
    Mar 13, 2004
    Posts:
    19
    Location:
    Sacramento,CA
    when I start-up or reboot and then open IE the first page is "page not found". in the address bar the URL showing is "explorer%20internet". when i click the home button the correct home page comes up and things work normal. If i do ctrl alt delete i see Explorer in the list of programs before i even select a browser. Here is my HJT log. thanks, del

    Logfile of HijackThis v1.97.7
    Scan saved at 8:40:14 AM, on 5/6/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
    C:\PROGRAM FILES\SIBER SYSTEMS\AI ROBOFORM\ROBOTASKBARICON.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.myway.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE"
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Check &Spelling - res://C:\PROGRAM FILES\IESPELL\IESPELL.DLL/SPELLCHECK.HTM
    O8 - Extra context menu item: &ieSpell Options - res://C:\PROGRAM FILES\IESPELL\IESPELL.DLL/SPELLOPTION.HTM
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Net2Phone (HKLM)
    O9 - Extra 'Tools' menuitem: Net2Phone (HKLM)
    O9 - Extra button: RoboForm (HKLM)
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 (HKLM)
    O9 - Extra button: Fill Forms (HKLM)
    O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM)
    O9 - Extra button: Save (HKLM)
    O9 - Extra 'Tools' menuitem: Save Forms &[ (HKLM)
    O9 - Extra button: ieSpell (HKLM)
    O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
    O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
    O12 - Plugin for .dcr: C:\PROGRAM FILES\NETSCAPE\NETSCAPE BACK\COMMUNICATOR\PROGRAM\PLUGINS\np32dsw.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab
    O16 - DPF: {8C28EFF4-767B-11D1-844B-0060972DC2AC} - http://sc2792.sc.blm.gov/components/Brio.Quickview.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38060.3305902778
    O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.142/code/PWActiveXImgCtl.CAB
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
     
    Last edited: May 6, 2004
  2. subratam

    subratam Registered Member

    Joined:
    Nov 14, 2003
    Posts:
    1,310
    Location:
    Issaquah, WA
    Hello del,

    Fix the following in HijackThis,

    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://keyword.netscape.com/keyword/%s
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

    Reboot

    Are you using IE 5.5 intentionally? There has been major fixes and upgrades on IE 6 version. Run Windows Update and get all critical fixes installed.

    Post a fresh log for a re-check

    Regards
     
  3. delclaire

    delclaire Registered Member

    Joined:
    Mar 13, 2004
    Posts:
    19
    Location:
    Sacramento,CA
    Thanks. that seemed to solve the browser problem but after startup on ctrl alt delete it still shows Explorer is running. Wehen i select ie the browser and Explorer shows up as running. Yes i tried to upgrade ie5.5 but had a lot of problems with ie6.0 so i went back. Here is my new log. thanks del

    Logfile of HijackThis v1.97.7
    Scan saved at 5:47:20 AM, on 5/7/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
    C:\PROGRAM FILES\SIBER SYSTEMS\AI ROBOFORM\ROBOTASKBARICON.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\HIJACKTHIS\HIJACKTHIS.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\HIJACKTHIS\HIJACKTHIS.EXE
    C:\WINDOWS\NOTEPAD.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.myway.com/
    O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE"
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Check &Spelling - res://C:\PROGRAM FILES\IESPELL\IESPELL.DLL/SPELLCHECK.HTM
    O8 - Extra context menu item: &ieSpell Options - res://C:\PROGRAM FILES\IESPELL\IESPELL.DLL/SPELLOPTION.HTM
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Net2Phone (HKLM)
    O9 - Extra 'Tools' menuitem: Net2Phone (HKLM)
    O9 - Extra button: RoboForm (HKLM)
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 (HKLM)
    O9 - Extra button: Fill Forms (HKLM)
    O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM)
    O9 - Extra button: Save (HKLM)
    O9 - Extra 'Tools' menuitem: Save Forms &[ (HKLM)
    O9 - Extra button: ieSpell (HKLM)
    O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
    O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
    O12 - Plugin for .dcr: C:\PROGRAM FILES\NETSCAPE\NETSCAPE BACK\COMMUNICATOR\PROGRAM\PLUGINS\np32dsw.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab
    O16 - DPF: {8C28EFF4-767B-11D1-844B-0060972DC2AC} - http://sc2792.sc.blm.gov/components/Brio.Quickview.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38060.3305902778
    O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.142/code/PWActiveXImgCtl.CAB
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
     
  4. delclaire

    delclaire Registered Member

    Joined:
    Mar 13, 2004
    Posts:
    19
    Location:
    Sacramento,CA
    the problem is back. when i reboot explorer shows as running when i do ctrl alt delete. when i select browser goes to "page not found" and internet%20explorer is in address bar. when i click home it goes to my correct homepage. on ctrl alt delete it shows internet explorer and Explorer as running. I don't know if this has anything to do with it but i have another problem that showed up. i am using microsoft optical intellimouse. After about three clicks my left side button becomes inop and i have to go to mouse setting to reset it. Then it will do the same thing (inop) after a few clicks. my hjt log:


    Logfile of HijackThis v1.97.7
    Scan saved at 8:11:35 AM, on 5/7/04
    Platform: Windows 98 SE (Win9x 4.10.2222A)
    MSIE: Internet Explorer v5.50 SP1 (5.50.4522.1800)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE
    C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
    C:\PROGRAM FILES\SIBER SYSTEMS\AI ROBOFORM\ROBOTASKBARICON.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.myway.com/
    O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER\DPPS2.EXE"
    O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: Check &Spelling - res://C:\PROGRAM FILES\IESPELL\IESPELL.DLL/SPELLCHECK.HTM
    O8 - Extra context menu item: &ieSpell Options - res://C:\PROGRAM FILES\IESPELL\IESPELL.DLL/SPELLOPTION.HTM
    O9 - Extra button: Real.com (HKLM)
    O9 - Extra button: Net2Phone (HKLM)
    O9 - Extra 'Tools' menuitem: Net2Phone (HKLM)
    O9 - Extra button: RoboForm (HKLM)
    O9 - Extra 'Tools' menuitem: RF Toolbar &2 (HKLM)
    O9 - Extra button: Fill Forms (HKLM)
    O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM)
    O9 - Extra button: Save (HKLM)
    O9 - Extra 'Tools' menuitem: Save Forms &[ (HKLM)
    O9 - Extra button: ieSpell (HKLM)
    O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
    O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
    O12 - Plugin for .dcr: C:\PROGRAM FILES\NETSCAPE\NETSCAPE BACK\COMMUNICATOR\PROGRAM\PLUGINS\np32dsw.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab
    O16 - DPF: {8C28EFF4-767B-11D1-844B-0060972DC2AC} - http://sc2792.sc.blm.gov/components/Brio.Quickview.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?38060.3305902778
    O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.142/code/PWActiveXImgCtl.CAB
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
     
    Last edited: May 7, 2004
  5. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,331
    Location:
    Netherlands
    Hi delclaire,

    Explorer.exe and iexplore.exe are two different things and explorer.exe is supposed to be running from the start. Windows doesn't do much without it.

    The page not found does that only happen for the very first window that you open?

    Regards,

    Pieter
     
  6. delclaire

    delclaire Registered Member

    Joined:
    Mar 13, 2004
    Posts:
    19
    Location:
    Sacramento,CA
    Yes it only happens with the first window until i reboot again. The mouse problem just started happening and it continues all the time. Thanks,
    Del
    I don't know if this has anything to do with these problems but i have started to get this message:

    IEXPLORE caused an invalid page fault in
    module KERNEL32.DLL at 0167:bff8ac13.
    Registers:
    EAX=00000000 CS=0167 EIP=bff8ac13 EFLGS=00000246
    EBX=00000000 SS=016f ESP=0244fccc EBP=0244fd14
    ECX=00000000 DS=016f ESI=004c3260 FS=2c3f
    EDX=00521000 ES=016f EDI=004c3080 GS=0000
    Bytes at CS:EIP:
    a1 10 9d fc bf 50 e8 96 95 fe ff ff 76 04 e8 35
    Stack dump:
    004c3260 702952eb 004c3260 004c2f20 702951c5 004c2f20 004c2f50 00000005 70294945 0244fd30 004c2f20 00000000 7029d575 004c2f20 00000000 f1000000
     
    Last edited: May 8, 2004
  7. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

    Joined:
    Apr 27, 2002
    Posts:
    13,331
    Location:
    Netherlands
  8. delclaire

    delclaire Registered Member

    Joined:
    Mar 13, 2004
    Posts:
    19
    Location:
    Sacramento,CA
    Thanks Pieter. I'll try these.
    Del
     
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