Standalone TI confused by new security settings

Discussion in 'Acronis True Image Product Line' started by DaveCh, Jan 17, 2006.

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  1. DaveCh

    DaveCh Registered Member

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    Using the evaluation version of TI 2337 on WinXP Home SP2. Used 'Create Bootable Rescue Media' option to create the standalone CD version.

    After creating an image of my C: drive using the Windows version of TI I tried restoring my 'Downloads' folder to another drive using the standalone CD version of TI, but found a problem with it.

    Some of the files in my 'Downloads' folder were nVidia display driver .exe files and XP had decided these were unsafe - in the Properties for some (not all) of the files is "Security : This file came from another computer and might be blocked to help protect this computer" with an 'Unblock' button next to it.

    The Windows version of TI restored these files to the other drive without any problem. The standalone version restored the files but must have been 'confused' by this blocking, because although it has restored the files it has not restored the permissions properly. The files are inaccessible, they can't be deleted, the permissions can't be reset in XP Safe Mode, there is no way to do anything with them other than to reformat the drive.

    I found a description of the blocking on a tech support forum...

    "WinXP SP2 is adding information to e.g. exe and zip files
    downloaded from the internet when you use Internet Explorer (and as
    long as you save them to a NTFS disk, because this information is
    added to an alternate NTFS stream)."

    So it looks like the standalone version of TI needs to be updated to handle this new NTFS stream. In the meantime, restoring files using the standalone version of TI may leave you with files that are unusable (if you downloaded them using IE).

    Dave
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello DaveCh,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please create Acronis Report, Windows System Information and Linux system information (sysinfo.txt) as it is described in Acronis Help Post?

    Please submit a request for technical support with the subject indicating that you want to contact Alexey Popov. Attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. I'll forward this information to our Testing Team and they will certainly do their best in order to find out the reason for this problem.

    Thank you.
    --
    Alexey Popov
     
  3. DaveCh

    DaveCh Registered Member

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    Just to follow this one up, this page explains what has happened to the files that confuse the standalone TI so much...

    http://support.microsoft.com/?kbid=883260

    The 'Web content zone information' that is saved with the file can be saved and restored using TI in Windows, but the standalone CD version fails to restore it correctly leaving the file unusable as previously stated.


    Dave
     
  4. DaveCh

    DaveCh Registered Member

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    Hi Alexey

    I'm unable to send that post to tech support as it's asking for product registration information which I don't have, I'm only using the 15-day evaluation version of TI9 2337.


    Dave
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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