SpywareGuard Run Time Error

Discussion in 'SpywareBlaster & Other Forum' started by ransam, Aug 29, 2003.

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  1. ransam

    ransam Registered Member

    Joined:
    Aug 28, 2003
    Posts:
    4
    Location:
    Florida
    Newbie question. I searched, but could not find any previous threads discussing this issue. (problem)

    I have had SpyBlaster and SpywareGuard installed on my PC for months without any problem. Last night I decided to give NOD32 "trial" a try. For one reason or another it did not run well on my PC. Weird things were happening, so I removed it.

    After removing I got a SpywareGuard notification that says, " Run-time error'5' and the pop up windows cannot be cleared. I uninstalled SpywareGuard, cleaned up all files and folders and the registry, and then reinstalled. Problem still there. Repeated uninstall process and the problem still there.

    This is what I am getting this in the Report log of SpyGuard:

    " BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:34:54 08/28/2003 a browser page change was detected.
    Registry Location: HKCU\Software\Microsoft\Internet Explorer\Main\
    Value Name: Start Page
    Old Value: http://www.google.com/
    New Value: http://www.yahoo.com/
    User Action Taken: KEEP NEW VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:35:23 08/28/2003 a browser page change was detected.
    Registry Location: HKLM\Software\Microsoft\Internet Explorer\Main\
    Value Name: SearchAssistant
    Old Value:
    New Value: <none>
    User Action Taken: RESTORE OLD VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:35:31 08/28/2003 a browser page change was detected.
    Registry Location: HKLM\Software\Microsoft\Internet Explorer\Main\
    Value Name: SearchURL
    Old Value:
    New Value: <none>
    User Action Taken: KEEP NEW VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:36:36 08/28/2003 a browser page change was detected.
    Registry Location: HKCU\Software\Microsoft\Internet Explorer\Main\
    Value Name: Start Page
    Old Value: http://www.yahoo.com/
    New Value: http://www.google.com/
    User Action Taken: KEEP NEW VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:36:52 08/28/2003 a browser page change was detected.
    Registry Location: HKLM\Software\Microsoft\Internet Explorer\Main\
    Value Name: SearchAssistant
    Old Value:
    New Value: <none>
    User Action Taken: RESTORE OLD VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:37:17 08/28/2003 a browser page change was detected.
    Registry Location: HKLM\Software\Microsoft\Internet Explorer\Main\
    Value Name: SearchURL
    Old Value:
    New Value: <none>
    User Action Taken: KEEP NEW VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:50:05 08/28/2003 a browser page change was detected.
    Registry Location: HKCU\Software\Microsoft\Internet Explorer\Main\
    Value Name: Start Page
    Old Value: http://www.google.com/
    New Value: http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
    User Action Taken: KEEP NEW VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:50:20 08/28/2003 a browser page change was detected.
    Registry Location: HKLM\Software\Microsoft\Internet Explorer\Main\
    Value Name: SearchAssistant
    Old Value:
    New Value: <none>
    User Action Taken: RESTORE OLD VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:50:24 08/28/2003 a browser page change was detected.
    Registry Location: HKLM\Software\Microsoft\Internet Explorer\Main\
    Value Name: SearchURL
    Old Value:
    New Value: <none>
    User Action Taken: RESTORE OLD VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:51:39 08/28/2003 a browser page change was detected.
    Registry Location: HKCU\Software\Microsoft\Internet Explorer\Main\
    Value Name: Start Page
    Old Value: http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome
    New Value: http://www.google.com/
    User Action Taken: KEEP NEW VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:51:50 08/28/2003 a browser page change was detected.
    Registry Location: HKLM\Software\Microsoft\Internet Explorer\Main\
    Value Name: SearchAssistant
    Old Value:
    New Value: <none>
    User Action Taken: KEEP NEW VALUE

    --------------------------------------------------------------------------------
    BROWSER HIJACK ALERT - BROWSER PAGE CHANGED
    On 10:56:01 08/28/2003 a browser page change was detected.
    Registry Location: HKLM\Software\Microsoft\Internet Explorer\Main\
    Value Name: SearchURL
    Old Value:
    New Value: <none>
    User Action Taken: KEEP NEW VALUE

    I checked my Search assistant and it is MSN.com as I selected well over a year ago. I checked my primary search engine and it is Google as is should be.

    Any suggestions on how to get rid of the popup error. I cannot even use the software now because the pop is there 100% of the time and it is hogging CPY cycles inthe range of 40% to 80%. I feel more secure having this software running, so any help would be appreciated.

    BTW - I am new, so if I posted this is the incorrect forum please let me know.

    In advance, thanks.
    RansAm
     
  2. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    4,017
    Could you please e-mail to me (at press@wilderssecurity.net ) the following:

    -the config.ini file from your SpywareGuard folder
    -the sglog.txt file from your SpywareGuard folder

    Do you know how to use the Windows registry editor? (regedit.exe) If so, could you please export your HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\ and HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\ registry keys and send those also? (Browse to those keys in the registry editor, and then an export option should be in the File menu - make sure to choose the "export selected branch" option.)

    What version of Windows are you using? Also, when exactly does the run-time error appear? Do you remember if it appeared after a pop-up was displayed or after you clicked on the "KEEP NEW" button? When you try to run SpywareGuard now, does it appear immediately after you run it, or is a pop-up change window displayed first?

    Thanks in advance. :)

    -Javacool
     
  3. ransam

    ransam Registered Member

    Joined:
    Aug 28, 2003
    Posts:
    4
    Location:
    Florida
    Thanks for the speedy response.

    I do not have a lot of PC expertise, but I will try.

    I am running XP-SP1. I did a poor job of explaining the popup. What I should have said is as soon as I enable SpywareGuard the Run-Time '5' Invalid Procedure Call or Argument" pops up and it cannot be removed. As soon as I click on OK, it re-appears, thus I have to disable/close the program.

    The Run-time error occurred after I click on Keep New because each time I click on yes, restore old it would pop right back up asking me to select yes or no. I click on this probably ten times before I click on Keep New. In other words, I couldn't get the message to go away. Once the Run-time window appears the Yes or No allow browser change window does not reappear.

    I tried to select a new search engine to see if it would go away, but no success. The error report you have seen is probably the third or fourth because I uninstalled and re-installed SpywareGuard a few times trying to resolve the problem.

    I am emailing you, at least the requested files, and will try to get the registry info, in a few minutes.

    Thank You,
    RansAm
     
  4. ransam

    ransam Registered Member

    Joined:
    Aug 28, 2003
    Posts:
    4
    Location:
    Florida
    Email sent.

    I hope it is what you need. If not, I will try again.

    Thanks,
    RansAm
     
  5. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    4,017
    Ahah! That was exactly the information I needed. :D

    This bug should be fixed in the next version of SpywareGuard (2.2), due out soon.

    Thanks again! :cool:

    Best regards,

    -Javacool
     
  6. ransam

    ransam Registered Member

    Joined:
    Aug 28, 2003
    Posts:
    4
    Location:
    Florida
    Hi Karma !

    Any idea why the software worked for weeks before failing, but won't work at all now ? Also, is there a work-a-round so I can use the software or should I just uninstall it ?

    Looking forward to the fix in V2.2.

    Thanks,
    RansAm
     
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