SpywareGuard Error

Discussion in 'SpywareBlaster & Other Forum' started by ljones2, Feb 8, 2004.

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  1. ljones2

    ljones2 Registered Member

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    I just installed SpywareGuard v2.2. When I run liveupdate, I am told that a newer version is out and I must download it from the web page. The version on the page says v2.2 and my installer says v2.2. So why am I getting this error? Isn't it the same version?

    Thanks.
     
    ljones2, Feb 8, 2004
    #1
  2. LowWaterMark

    LowWaterMark Administrator

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    Did you ever have a previous version on your system? If so, it is possible that when you installed v2.2 that you put it in a different folder than the older version, and your live update icon is still pointing to the older version. (A possibility, maybe.)

    Can you look through your system and find any and all SpywareGuard folders and see if you still have an old version there too?
     
    LowWaterMark, Feb 8, 2004
    #2
  3. ljones2

    ljones2 Registered Member

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    This is my first time to install SpywareGuard. I have SpywareBlaster installed and it is up to date. Any other ideas. I have tried uninstalling/reinstalling and still no luck.
     
    ljones2, Feb 8, 2004
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  4. LowWaterMark

    LowWaterMark Administrator

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    Not a lot of ideas, I'm afriad. Did you do a default installation? What folder did it install into? Is it the normal c:\program files\spywareguard\ or some other place?

    Just for additional information, what version of Windows are you running? Also, maybe you could post a screen image of the error message in case seeing it might jog some more ideas.
     
    LowWaterMark, Feb 8, 2004
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  5. LowWaterMark

    LowWaterMark Administrator

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    Oh, one more thing. What is the size of the installer you are using? (The one on the download site is 2,015KB on disk here on my system.)
     
    LowWaterMark, Feb 8, 2004
    #5
  6. ljones2

    ljones2 Registered Member

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    Windows XP PRO SP1


    - Trimmed image width a little to narrow the thread - LWM
     

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    ljones2, Feb 8, 2004
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  7. ljones2

    ljones2 Registered Member

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    I used all defaults to install with.
    File size. 2.01 MB (2,110,054 bytes)
    It even says v2.2 during the setup.
    can u email me your copy of the file then?
     
    ljones2, Feb 8, 2004
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  8. LowWaterMark

    LowWaterMark Administrator

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    Well, that certainly looks like 2.2 alright. :doubt:

    There's no point sending you another 2MB file then. We'll just have to wait and see what Javacool says. Obviously, since he knows what triggers that specific alert in his program, he can probably make a much better estimate as to what is causing it.

    Stay tuned. :)
     
    LowWaterMark, Feb 8, 2004
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  9. ljones2

    ljones2 Registered Member

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    ok thanks!
     
    ljones2, Feb 8, 2004
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  10. javacool

    javacool BrightFort Moderator

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    If you still have the installer on hand, could you please try the following?

    1.) Reboot your system.
    2.) Shut-down SpywareGuard by double-clicking on the red "SG" icon, and choosing File>Exit.
    3.) Browse to the SpywareGuard folder (usually C:\Program Files\SpywareGuard) and delete sgmain.exe & sgliveupdate.exe
    4.) Try running the installer again.

    Please let me know if that fixes the problem (or if you receive any error messages when attempting the steps) - thanks!

    -Javacool
     
    javacool, Feb 8, 2004
    #10
  11. ljones2

    ljones2 Registered Member

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    Still get the error. I followed the steps and did not receive any errors during the install or reboot. I am only told that there is a newer version available. Any other ideas? Is there software that conflicts with this? Any other ideas. Spyware Blaster works just fine.

    Thanks
     
    ljones2, Feb 8, 2004
    #11
  12. javacool

    javacool BrightFort Moderator

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    That's very odd. :doubt:

    Could you right-click on the sgliveupdate.exe file and choose "Properties" and tell me what it says as the version number?

    Thanks,

    -Javacool
     
    javacool, Feb 8, 2004
    #12
  13. ljones2

    ljones2 Registered Member

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    screenshot
     

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    ljones2, Feb 8, 2004
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  14. Q Section

    Q Section Registered Member

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    Hello Ijones2

    Did you obtain the file directly from one of the sites on this page? We are showing version 2.02.0001 on our computer.
     
    Q Section, Feb 8, 2004
    #14
  15. MikeBCda

    MikeBCda Registered Member

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    Verrry interesting -- mine shows both SG itself and the Live Update as 2.2.0.1 o_O
     
    MikeBCda, Feb 8, 2004
    #15
  16. javacool

    javacool BrightFort Moderator

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    Indeed. It should be saying 2.2.0.1.

    I'm not sure why you seem to have 2.2.0.0, though. That's very interesting.

    Could you try re-downloading? (If you have trouble downloading send me a PM with your e-mail address and I'll send a copy of the latest setup as soon as possible.)

    Best regards,

    -Javacool
     
    javacool, Feb 8, 2004
    #16
  17. Q Section

    Q Section Registered Member

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    Here is the latest:
     

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    Q Section, Feb 10, 2004
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