Spy Sheriff infection

Discussion in 'Other Acronis Products' started by John Farrar, Jan 20, 2006.

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  1. John Farrar

    John Farrar Registered Member

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    Why doesn't PES detect and remove this nasty bit of work?
    John
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello John,

    Thank you for choosing Acronis Internet Privacy and Antispyware Software.

    Could you please let us know the build number of the product, which you can find in the Help -> About dialog (it should be a 4 digit number)?

    Please also make sure that you are using the latest update for Spyware definitions.

    Please create Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach the collected information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  3. John Farrar

    John Farrar Registered Member

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    Thank you Kirill
    I am using v8.0 with build 789 with the latest updates.
    John
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello John,

    Could you please clarify whether you have already sent a request to our Support Team? If you have then please let me know your Acronis request # which was sent to you in autoreply to your letter. I will find out how the investigation of your issue is going.

    Thank you.
    --
    Kirill Omelchenko
     
  5. John Farrar

    John Farrar Registered Member

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    Hi Kirill
    No, I had not sent a request to the Support Team.
    Thanks
    John
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello John,

    Please accept my apologies for the delay with the response.

    I have forwarded this issue to our Develpment Team and will let you know the results of their investigation as soon as possible. As this can take a few days, I apologize in advance for any delay with the response.

    Thank you.
    --
    Kirill Omelchenko
     
  7. John Farrar

    John Farrar Registered Member

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    Kirill
    Have you an answer to this infestation. I've just had another attack from this b****y thing. Why doesn't PES stop it and/or remove it?
    John
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello John,

    We are still working on this problem along with the Development Team and will do our best in order to contact you with a solution as soon as possible. Please accept our profound apologies for the delay.

    Thank you.
    --
    Kirill Omelchenko
     
  9. John Farrar

    John Farrar Registered Member

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    I was pleased to see that Spy Sherrif has been added to the list of malware in the update. Many thanks Acronis.
    John
     
  10. John Farrar

    John Farrar Registered Member

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    My PC has been infected 3 times since the Spy Sherrif update. Isn't PES supposed to prevent this from happening?
    Thanks
    Johno_O
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello John,

    Please be aware that the update which includes this malware definition is not uploaded yet.
    Please accept our apologies for the delay with the release.
    We will try to finish testing and upload the update as soon as possible.

    Thank you.
    --
    Kirill Omelchenko
     
  12. John Farrar

    John Farrar Registered Member

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    Kirill
    SpySherrif is listed in the Adware definitions. Is that not it?
    Thanks
    John
     
  13. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello John,

    I'm very sorry, I've made a mistake. I have just consulted with our Development Team and can inform you that this definition was included into the update which was uploaded on the 3.8.2006.

    If you still experience a problem with this spyware then please create Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach the collected information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
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