Spy Sheriff infection

Why doesn't PES detect and remove this nasty bit of work?
John

 

Hello John,

Thank you for choosing Acronis Internet Privacy and Antispyware Software.

Could you please let us know the build number of the product, which you can find in the Help -> About dialog (it should be a 4 digit number)?

Please also make sure that you are using the latest update for Spyware definitions.

Please create Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach the collected information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Kirill Omelchenko

 

Thank you Kirill
I am using v8.0 with build 789 with the latest updates.
John

 

Hello John,

Could you please clarify whether you have already sent a request to our Support Team? If you have then please let me know your Acronis request # which was sent to you in autoreply to your letter. I will find out how the investigation of your issue is going.

Thank you.
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Kirill Omelchenko

 

Hi Kirill
No, I had not sent a request to the Support Team.
Thanks
John

 

Hello John,

Please accept my apologies for the delay with the response.

I have forwarded this issue to our Develpment Team and will let you know the results of their investigation as soon as possible. As this can take a few days, I apologize in advance for any delay with the response.

Thank you.
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Kirill Omelchenko

 

Kirill
Have you an answer to this infestation. I've just had another attack from this b****y thing. Why doesn't PES stop it and/or remove it?
John

 

Hello John,

We are still working on this problem along with the Development Team and will do our best in order to contact you with a solution as soon as possible. Please accept our profound apologies for the delay.

Thank you.
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Kirill Omelchenko

 

I was pleased to see that Spy Sherrif has been added to the list of malware in the update. Many thanks Acronis.
John

 

My PC has been infected 3 times since the Spy Sherrif update. Isn't PES supposed to prevent this from happening?
Thanks
John

 

Hello John,

Please be aware that the update which includes this malware definition is not uploaded yet.
Please accept our apologies for the delay with the release.
We will try to finish testing and upload the update as soon as possible.

Thank you.
--
Kirill Omelchenko

 

Kirill
SpySherrif is listed in the Adware definitions. Is that not it?
Thanks
John

 

Hello John,

I'm very sorry, I've made a mistake. I have just consulted with our Development Team and can inform you that this definition was included into the update which was uploaded on the 3.8.2006.

If you still experience a problem with this spyware then please create Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach the collected information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko