sound has disappeared after spy busting

I was already running spybot and adaware 6 ... but in an attempt to get rid of all spyware, I downloaded adaware 6.181 Build, Hyjack This, Shredder, and Spyblaster. The good news is that I've regained control of my computer ... the bad news is that I have no sound ... nothing. I've checked connections, reinstalled driver, done control panel and looked at settings, but have found nothing. I feel like one of the above mentioned software programs somehow "instructed" my computer to be "mute" but I'm really not sure. I'm running a pentium III Gateway with Creative Technology Sound Blaster. As a matter of note, when I upgraded from Win98 to XP, I had the same problem, but when I downloaded the newer driver for XP it corrected it. Has anyone else had or seen this problem and/or can offer solution? Thanks ...

 

Hi mooncrow, and welcome to the forum.

Please follow ALL the instructions in this link:
https://www.wilderssecurity.com/showthread.php?t=15913

Once you have downloaded HijackThis, create a permanent folder for it on your C: (call the folder whatever you'd like) then unzip Hijackthis.exe into the new folder (do not put it in a Temp folder or desktop).

Then open Hijackthis and run it by clicking on the Scan button. When the scan has finished, the "Scan" button will then change to a Save Log button. Press the "Save Log" button and save it to a location you can easily find it. Open the saved log and copy and paste the entire contents of the log here in your next post.

Please do NOT fix anything in Hijackthis by yourself. Most of what it lists will be harmless and even essential. Someone will review your log and reply back with instructions on what needs to be fixed.

Regards,

snap

 

Thanks for your help ... here is log:
Logfile of HijackThis v1.97.7
Scan saved at 6:51:50 AM, on 06/17/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Xerox\NWWia\XrxFTPLt.exe
C:\PROGRA~1\NORTON~2\NORTON~1\navapw32.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Microsoft Home Publishing\Mhprmind.exe
C:\Program Files\MSWorks\Calendar\Wkcalrem.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siMailProxyServer.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siSpamFilterEngine.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Outlook Express\Msimn.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siClientUI.exe
C:\Program Files\GIANT Company Software\Spam Inspector\siMain.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Ellen Schwartz\My Documents\Hijack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.foxnews.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\windows\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.cnn.com/
R3 - Default URLSearchHook is missing
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://www.excite.com/"); (C:\Program Files\Netscape\Users\schwartz\prefs.js)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [XeroxScannerDaemon] C:\Program Files\Xerox\NWWia\XrxFTPLt.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~2\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [siService.exe] "C:\Program Files\GIANT Company Software\Spam Inspector\siService.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFREE.EXE"
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\Symantec\LIVEUP~1\SNDMon.EXE
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
O4 - Global Startup: Microsoft Greetings Reminders.lnk = C:\Program Files\Microsoft Home Publishing\MHPRMIND.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
O4 - Global Startup: Billminder.lnk = C:\QUICKENW\billmind.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\SYSTEM32\E_SRCV02.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .aif: C:\ITOOL30\Program\PLUGINS\NPAUDIO.DLL
O12 - Plugin for .mov: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\NPQTW32.DLL
O16 - DPF: Sametime Meeting Toolkit ST25 - file://C:\WINDOWS\Java\ControlF1\STMeeting25.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.25.152/code/PWActiveXImgCtl.CAB
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - https://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37875.7089814815
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.communities.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab
O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} (MSN Chat Control 4.0) - http://sc.communities.msn.com/controls/chat/msnchat4.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot.com/KDX22/download/kdx.cab