Sony fined $3.5m over game refund failures

Krusty · Jun 7, 2020

The Federal Court is ordering video game giant Sony to pay $3.5 million in fines for breaching Australian consumer law in regards to their refund policy.

On Friday, Justice Simon Steward ruled the company had made misleading representations to four consumers who believed they were entitled to refunds after purchasing games.

The customers who digitally downloaded games that they were unhappy with were later told by Sony that they were unable to get their money back, even if the games had been faulty. In this case, the games worked but failed to meet the consumers' expectations.

The case centred around Sony's misleading claims about consumers' refund rights when they made complaints after encountering difficulties with downloading or playing a game purchased from the PlayStation store.

The charges were made against Sony Europe, which is incorporated in the UK and provides the terms of service agreement that Australian consumers must agree to when creating and using a PlayStation account - the terms are also made available to the public on the Australian PlayStation website.

"Consumers who buy digital products online have exactly the same rights as they would at a physical store," ACCC chair Rod Sims said in May of last year, when proceedings were first brought against the company.

"Sony Europe's alleged conduct may have caused Australian consumers to not seek a refund, replacement or repair for a faulty game when the Australian Consumer Law gave them a right to do so."
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https://www.msn.com/en-au/news/technology/sony-fined-dollar35m-over-game-refund-failures/ar-BB155v9a

stapp · Jun 8, 2020

Already posted here thanks.

https://www.wilderssecurity.com/thr...er-illegal-return-policy-in-australia.429565/

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Sony fined $3.5m over game refund failures

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Sony fined $3.5m over game refund failures

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