Hi all, I purchased TU 11 last December thinking I would finally have a good backup solution and after spending 5 months with tech support with intermittent problems (some minor, some major), I gave up. So I tryed out TI 2009 yesterday and WHAT A MISTAKE. 1) The installer won't complete (the green bar goes to thye end and sits there -- yeah its been 45 minutes now) 2) I hit cancel and it asks me if am sure. I click yes and it sits there (another 30 min). 3) I kill the process and reboot the computer; I get the can't boot OS so I go to last known good. 4) I try to uninstall TI 2009 but there is not listing in add/remove 5) I try to use acronis_cleanup tool and it seems as though it works. After rebooting, I can't boot into OS. So I go to last known good again. 6) Into the OS, and I see all acronis drivers in the registry and my system will not shutdown (it sits there for 30 min) so I have to hit reset button. 7) I tried installing the s/w again so I can use the uninstall function but no luck. How can I get rid of ALL THIS STUFF including drivers off my computer?? I've learned my lesson -- never again.