At the advice of a friend, I decided in March 2008 to buy a 2 years ESET security home user licence. An uninspired decision that came to haunt me even today. What has happen that made my experience with ESET such a lousy one ? Well, 3 months ago, all of a sudden, the software stopped updating anymore, saying that the username/password is incorrect. Well, I sent a mail to Customer Service, explaining the problem. They said that the account doesn't exist or maybe somebody else is using it. I said that's not true, they could check the email and/or credit card information that should clearly identify as the person who performed the transaction. Well, after a few mails back and forth and a week or so long, I got so frustrated that I wanted to cancel the service and ask for a refund, on the same credit card I used to pay (so no foul play could be accused). At this point, all of a sudden I was given another account/password. One week ago, ESET stopped updating again. I called them, this time I got another set of username/password faster, in only 2 days. Hallelujah, I said, trying to cope with the missing updates. Updates were working properly but now, the software icon turned red and blinked me a message of "Licence Expired sometimes in 2007" or so. I sent another message describing the problem, I got an timely answer asking me to reinstall the product. OK, I went to the download page, tried couple of time to download ESET Security, failed each time, no matter how carefully I typed. I tried to download ESET NOD32 only, this one was working. So, I assumed, the Customer Services messed up again and gave me username/password for NOD32 even if I paid for Security. One more message, three days of wait and behold and lo, finally, the software icon went GREEN, licence valid. I checked the expiry date of the licence I was assigned and I noticed it was due to 2009 August. Guess what ? Another mail informing the Customer Support that I paid for 2 years in 2008 March so I expect it to last until March 2010. The result ? This morning, upon starting the computer I noticed the licence is showing again that ESET is shareware and I should download another version. Needles to say that the username/password I was given doesn't allow me download anything from their site. I sent like a milionth message to Customer Support, but hey, if I would run this company, I would fire all the guys there for crass incompetency. I mention that my PC is not part of any network, I don't use any fancy radio network, and I'm the only one in the house that use it (kids being too small to show any interest in computers). What should I do now ? Is anyone been through the same ordeal before ? All this ongoing struggle to get right what should have been a simple operation left me very bitterly dissapointed and looking elsewhere for a more reliable security solution. Agno, Toronto P.S. Should I say that each of my attempts to figure out why they had to assign me three different sets of username/passwords in less than half a year were met with a deafening silence ? Guess not.