I'm currently evaluating Acronis True Image 11 Home Edition for use on Window Vista Premium. So far I'm happy with it, but I do have a few questions about how it works: When I installed the trial version, two new services were installed and some new items were added to startup via the registry. I only intend to create full disk images manually. So it looks like I can disable the "Try and Decide" service. The Acronis scheduling service did seem to need to be running when creating the backup image though. I haven't been able to figure out what the ATI "monitor" process does, though I was able to create a backup without it running. I just want to confirm that I can disable these items. Previous disk imaging software that I've used has rebooted out of the OS to create a consistent image. But Acronis does not. As a result, when I restore the image, the first boot brings Windows to the "failed to shut down" screen. Is there any way to prevent this? I'd be ok with ATI rebooting to create the disk image. Along a similar line, I've noticed that ATI creates a disk image of files as they existed at the time the backup starts, even if I change them during the backup. And it can do this even if I turn off System Restore (and therefore also volume shadow copy). So my question is, how does it do this? Is it hooked into the OS directly to monitor file system changes? I've noticed that the excluded files list does not work when creating a full disk image. That seems reasonable to me. But it would also be useful, so I just want to confirm that there is no way to get this to work.