So PO'ed at Acronis TI 9

Discussion in 'Acronis True Image Product Line' started by anthony_g, Nov 13, 2005.

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  1. anthony_g

    anthony_g Registered Member

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    Recently my Western Digital hdd started sounding like a jet engine. After reading all the reviews I decided to try True Image 9. It worked like a charm. It worked so well that I decided to BUY it. I dl'ed, got my s/n in an email, unisntalled the trial version and installed the latest full version. I then had to reboot, which was no problem. HOWEVER when I now click on the icon it says "Error Acronis True Image can not find the proper serial number. You should reinstall the product"....which I did....MANY TIMES.
    I am now kicking my self for not buying Norton Ghost.
    What is the sense of having us use Serial numbers if it can't recognise a REAL ONE!!!
    WHats worse is that their is no phone support. Norton call centre may be in INDIA but atleast they HAVE ONE.
    Does anyone have any ideas?
    I have placed a trouble ticket with Acronis but am not placing much faith in ever recieving an answer.
     
  2. bobdat

    bobdat Registered Member

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    Try reading back through the threads - there were others with your problem. I'll see if I can find the relevant threads......
     
  3. Chutsman

    Chutsman Registered Member

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    Well you have come to the right place for help ... much closer than India :D
     
  4. Rxrich

    Rxrich Registered Member

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    ATT Chitsman
    Re: your/you're
    you knew what he meant didn't you?

    Rich
     
  5. bobdat

    bobdat Registered Member

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    Chutsman's signature line referring to Your, etc, has no relevance to the preceding thread whatsoever, unless he's trying to demonstrate his lack of grasp for proper English grammar. :D
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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  7. anthony_g

    anthony_g Registered Member

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    Hi Irina Shirokova, I was just about to post how I fixed my problem when I saw your post...Actually I have fixed it PERMANTLY. After waiting the 48 hours and not getting a response I have given up on acronis and purchased norton ghost 10 which actually *gasp* installed and works :>

    How does one go about expediting a refund as this program never worked for me?

    FYI my "support" number is 404251 (for the orginal problem)
    for my request for a refund: the number is 406095
     
    Last edited: Nov 15, 2005
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