Recently my Western Digital hdd started sounding like a jet engine. After reading all the reviews I decided to try True Image 9. It worked like a charm. It worked so well that I decided to BUY it. I dl'ed, got my s/n in an email, unisntalled the trial version and installed the latest full version. I then had to reboot, which was no problem. HOWEVER when I now click on the icon it says "Error Acronis True Image can not find the proper serial number. You should reinstall the product"....which I did....MANY TIMES. I am now kicking my self for not buying Norton Ghost. What is the sense of having us use Serial numbers if it can't recognise a REAL ONE!!! WHats worse is that their is no phone support. Norton call centre may be in INDIA but atleast they HAVE ONE. Does anyone have any ideas? I have placed a trouble ticket with Acronis but am not placing much faith in ever recieving an answer.