So... I'm not welcome anymore, eh?

Discussion in 'ESET NOD32 Antivirus' started by Ed Issapoint, Jan 5, 2010.

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  1. Ed Issapoint

    Ed Issapoint Registered Member

    Joined:
    Sep 1, 2008
    Posts:
    5
    Hello!

    I used to be a customer, had a login and everything - you know - I could contact support etc - ask them how they were doing - ask them why my AV client was in charge of my machine, of my life etc.

    Now I can't even send a mail to Eset. That's wierd.

    Anyway - ever since then - there's been some ESET references in my registry which I haven't really bothered with - But I'm ready to have them removed, please.

    What do I do?

    Thank You!
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    I am not aware of any database issues that would prevent you from accessing the customer portions of ESET's web site.

    If there is a particular resource you can no longer access, please call ESET's office at +1 (866) 343-3738 weekdays between 6:00AM-6:00PM [GMT-8] and they should be able to assist you in recovering your password.

    If you are in another country, contact the appropriate distributor for that region for further assistance.

    Regards,

    Aryeh Goretsky
     
  3. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello Ed Issapoint,

    Were you in contact with a distributor or ESET before? There is a way to contact tech support for your region. The following links may help:

    Phone Numbers: http://www.eset.com/company/contact.php
    Support Request Page: http://www.eset.com/support/contact.php#
    Partners by Region: http://www.eset.com/purchase/worldwide.php


    To perform an uninstall and fully remove an ESET security product from your machine, please refer to the following Knowledgebase article and follow the instructions:

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2289


    Thank you,
    Richard
     
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