SnapDeploy: Machine shutting down when being imaged

Discussion in 'Other Acronis Products' started by Xyratex, Feb 6, 2006.

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  1. Xyratex

    Xyratex Registered Member

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    I have a base image of an nc6000 which I have imaged to 3 other machines but this final machine (also a nc6000) gets to the ready to recieve section, I start the image from the console and it starts to send (get a 15% and a 0%) but end up with the screen going blue with the arrow on and shuts down.

    On the management console it comes up with host 10.0.8.82 failed to deploy. I have tried creating new templates but unsuccessfully. I have also tried a different image.

    How can I mount a USB pen to get the log file off for you? No log file is created by the management console that I can see. I have tried booting from PXE and from the CD Media but unsuccessful.

    Also will Snap Deploy auto resize the HDD if they vary in size (i.e. image was taken from a 60GB but want to image to a laptop with a 40GB and vice versa).

    Thanks
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Xyratex,

    Thank you for choosing Acronis Complete System Deployment Software.

    If you do not have a floppy disk drive, you can use a flash disk which needs to be formatted to one of the following file systems: ext2, ext3 or FAT32.

    Please do the following:

    - When the client side of Acronis Snap Deploy is starting up, wait for boot menu to appear and press F11. As you get the "Linux kernel settings" prompt, remove the "quiet" parameter and press OK.
    - Select Acronis Snap Deploy Agent.
    - After you get the command prompt enter:

    product /mode:demon /log-level:verbose /log:../tmp/problem.log

    and press enter.

    - Reproduce the problem.
    - After you get the command prompt again insert a Flash disk to a USB port and issue the following commands:

    # cat /proc/partitions

    This will give you the list of partitions/drives available in your system.

    For example:
    8 0 127744 scsi/host0/bus0/target0/lun0/disc
    3 0 80417183 ide/host0/bus0/target0/lun0/disc
    3 1 10241406 ide/host0/bus0/target0/lun0/part1
    3 2 20482875 ide/host0/bus0/target0/lun0/part2
    3 3 1020127 ide/host0/bus0/target0/lun0/part3

    Flash drive is visible as 'scsi'. If there are some scsi devices in your system you may find your flash by partition/drive size. If the flash is partitioned it will bring the list of partitions as well.

    Then you need to create a mount point for your flash and mount it.
    # mkdir /mnt/tmp
    # mount -t auto /devfs/scsi/host0/bus0/target0/lun0/disc /mnt/tmp

    There could be some warnings but it is safe to ignore them. If mount fails you may try to use 'vfat' (if the flash is formatted to FAT file system) or 'ext3fs' or 'ext2fs' (if its formatted to ext3 or ext2) parameter instead of 'auto' .

    Make a directory on your flash drive to save files to it:
    # mkdir /mnt/tmp/t

    Check whether the drive is mounted correctly for writing access:
    # ls /mnt/tmp

    This will give a list of files/folders located on the drive.

    Save 'sysinfo' and unmount the flash drive:
    # cp /tmp/problem.log /mnt/tmp/t
    # umount /mnt/tmp

    Please, collect the created problem.log file from the flash drive.

    Then, please, continue with the following in order to create Acronis OS Deploy Server logs:

    - Launch Acronis Snap Deploy Management Console;
    - Select the "Manage Deployment" option;
    - Specify the credentials for connecting to the machine with Acronis OS Deploy Server and click "OK";
    - Click on the "Show operations log" button on the icon bar;
    - Select the date you need the log from (this should be the last one, which was created when creating Acronis Snap Deploy Agent logs) and click on the "Save log entry to file" (diskette) button;
    - Specify the path and the filename for the log file and click "Save".
    - Collect this log file.

    Please submit a request for technical support. Attach all the collected files to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  3. Xyratex

    Xyratex Registered Member

    Joined:
    Feb 6, 2006
    Posts:
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    Unable to get the files off as it comes up with mounting /devfs/scsi/host0/bus0/target0/lun0/disc on /mnt/tmp failed : Unknown error 22.

    I have tried reformatting the flash but same error.

    Any ideas?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Xyratex,

    Could you please provide me with the output of the

    # cat /proc/partitions

    command?

    Please be aware that you need to mount the correct scsi device that can have another identifier than the scsi/host0/bus0/target0/lun0/disc.

    Thank you.
    --
    Kirill Omelchenko
     
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