Snap Deploy Patching

Discussion in 'Other Acronis Products' started by FloatingPoint, Jun 3, 2006.

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  1. FloatingPoint

    FloatingPoint Registered Member

    May 17, 2006

    After I had deployed one machine, I received the following message. “Please wait for finishing of system patcher processing. The system will reboot in few minutes.”

    The problem I’m having with this is that there was no reason for the patch that I could see. The other problem is that it removed our Novell login and replaced it with the Windows login. Then after you logged in to the Windows login, then you where able to login to the Novell. This was not the way we setup the image.

    For this image I created a template and set it to change the SID on the deployed machines, but that was all. Can you please tell me why it would patch the machine after deployment and how to stop it?
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello FloatingPoint,

    Thank you for choosing Acronis Complete System Deployment Software.

    Please accept our apologies for the delay with the response.

    First of all, please download and install the latest build (1330) of Acronis Snap Deploy which is available at the Product Updates section at our web site.

    To get access to updates you should create an account then log in and use your serial number to register your software.

    In case the problem remains with the latest buils then please do the following in order to create Acronis Snap Deploy Agent logs so that we could continue investigation on this issue (this should be done on a target computer):

    - When the client side of Acronis Snap Deploy is starting up, wait for boot menu to appear and press F11. As you get the "Linux kernel settings" prompt, remove the "quiet" parameter and press OK.
    - Select Acronis Snap Deploy Agent.
    - After you get the command prompt enter:

    product /mode:demon /log-level:verbose /log:../tmp/problem.log

    and press enter.

    - Reproduce the problem.
    - After you get the command prompt again insert a diskette into the floppy drive and enter:

    mkdir /mnt/t
    mount -t vfat /devfs/floppy/0 /mnt/t
    cp /tmp/problem.log /mnt/t
    umount /mnt/t

    - Collect the problem.log file from the diskette.

    Then, please, continue with the following in order to create Acronis OS Deploy Server logs:

    - Launch Acronis Snap Deploy Management Console;
    - Select the "Manage Deployment" option;
    - Specify the credentials for connecting to the machine with Acronis OS Deploy Server and click "OK";
    - Click on the "Show operations log" button on the icon bar;
    - Select the date you need the log from (this should be the last one, which was created when creating Acronis Snap Deploy Agent logs) and click on the "Save log entry to file" (diskette) button;
    - Specify the path and the filename for the log file and click "Save".
    - Collect this log file too.

    Please submit a request for technical support. Attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Kirill Omelchenko
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