All, I am having some serious problems with Snap Deploy 2.0. I have installed the server components which are build 2152. After that,I followed the instruction manual to create my image. I was unable to create the image over the network. I was getting the same error every time. Unsupported Protocol. I also tried creating a .iso of the "Bootable Image Creator", but every time I burned it to CD, my CD was blank. WTF? So I contacted support and left a message, they called back about 4 hours later and told me to reinstall the software, and provided a link to download the "bootable image creator" iso from the acronis site. That was last week. I returned to work today, and reinstalled the entire application and all the licenses. I then downloaded and burned the iso to disk. I checked my master image file and made some adjustments, then I booted off th iso that igor sent me. Everything worked great. So feeling good, I hadthe image built, the image, imaged up to the deploy server. I then created an agent iso file, and burned it to disk. IT WAS BLANK! I reinstalled the entire app, recreated the iso file, and it was still blank. Called support and sent two emails to support over 3 hours ago and I am still waiting to get a response. I am a Ghost guy, but my client purchased Lenovo laptops and Ghost will not work on them, so I was left with no other option then Acronis. I read all the information I could, and this product seemed to be the way to go, but I am not really happy with the way things have gone so far. Priority Support should not be a 3-4 hour call back time......... Can anyone shed any light on what I am doing wrong or outline he procedure for getting a refund of the money I spent on this software, cause if I don't have this fixed by tomorrow, I need to look else where for a fix. Thanks!