Hi everyone. I've seen a lot of discussing about problems with ATI's email notification option here but no one matches my problem: It's not possible to send notification mails via external SMTP-servers on the internet. But when we had situations with a local (linux) mailserver in the LAN which was used to send the ATI notification mails, anything went fine. The problem occurs on every build-release of ATI 10 and 11. We have checked the following points on different workstations to be sure it's not a network or software issue: - login-data for SMTP is correct - testing the SMTP-settings with outlook from the same workstation works fine - telnet and ping to the SMTP-server works fine - a networktraffic analysis after pressing the "send test mail" button using wireshark showed the following: 1. DNS-request hostname -> DNS-server from our internet provider 2. correct DNS-reply from the DNS-server to our workstation, providing the IP-address of the hostname 3. nothing else happens!! The same with Outlook Express (so it's just another SMTP client), sending a simple e-mail: 1. 1. DNS-request hostname -> DNS-server from our internet provider 2. correct DNS-reply from the DNS-server to our workstation, providing the IP-address 3. SMTP request and reply between our workstation / outlook and the mailserver from our provider - anything fine, email arrived few seconds later. We also tried to use some major German external mailservers from web.de or gmx.de, even Acronis' test-SMTP-server (provided by ATI's support) - but the problem remained exactly the same. So my conclusion is the following : this must defenitely be a software problem in ATI's SMTP-module because it doesn't send a SMTP-request after it's gotten the IP of the SMTP-host. @ Acronis support : I already have a German support ticket Nr. #1543681 but the info provided yet does not seem to be a deeply packet- or software modul inspection. I've done all the first-level-support-stuff yet like username-syntaxes or checking network-issues. Does anyone (especially ATI's software development engineers) know a switch or button I have to turn or press to get external SMTP-notification to work? Thank you.