Smart Backup Gives VSS Error

Discussion in 'Paragon Drive Backup Product Line' started by Robemart, Jan 4, 2012.

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  1. Robemart

    Robemart Registered Member

    Joined:
    Jan 4, 2012
    Posts:
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    Location:
    USA
    Just recently (04Jan12) evertime I initiate the Smart Backup Application to use one of my two external hard drives, I get a VSS Error code. It attemps to restart VSS and finally shuts down after three attempts.

    The following is a copy of the captured VSSLog.Log

    Code:
    31-Dec-2011 18:36:57 UTC Initialize: Invoke
    31-Dec-2011 18:37:15 UTC Invoke SelectComponentsForBackup()
    31-Dec-2011 18:37:15 UTC Success SelectComponentsForBackup()
    Initialize: Snapshot creation stage passed successfully
    31-Dec-2011 18:37:16 UTC Initialize: Query: Start quering snapshots
    31-Dec-2011 18:37:16 UTC Next() return status : 31-Dec-2011 18:37:16 UTC (non VSS error), value =  00000000
    
    -- Query Item:
    Type :VSS_OBJECT_SNAPSHOT
    31-Dec-2011 18:37:16 UTC Snapshot ID:  '{ff8ef830-6d37-471b-94fb-f06130140c0d}'
    31-Dec-2011 18:37:16 UTC Snapshot Set ID:  '{f2739f9e-c4bf-4ca8-9ae4-9d65d296077a}'
    Query: Finished
    31-Dec-2011 18:37:16 UTC Next() return status : 31-Dec-2011 18:37:16 UTC (non VSS error), value =  00000001
    
    31-Dec-2011 18:37:16 UTC Initialize: Success
    31-Dec-2011 18:37:18 UTC BackupComplete: Success
    31-Dec-2011 18:37:29 UTC Initialize: Invoke
    31-Dec-2011 18:37:39 UTC Invoke SelectComponentsForBackup()
    31-Dec-2011 18:37:39 UTC Success SelectComponentsForBackup()
    Initialize: Snapshot creation stage passed successfully
    31-Dec-2011 18:37:45 UTC Initialize: Query: Start quering snapshots
    31-Dec-2011 18:37:45 UTC Next() return status : 31-Dec-2011 18:37:45 UTC (non VSS error), value =  00000000
    
    -- Query Item:
    Type :VSS_OBJECT_SNAPSHOT
    31-Dec-2011 18:37:45 UTC Snapshot ID:  '{9e2131c1-0bf9-4714-a9ab-b20c03725e5b}'
    31-Dec-2011 18:37:45 UTC Snapshot Set ID:  '{6f56b7bb-3853-41d6-bb40-e3355d8b88ad}'
    Query: Finished
    31-Dec-2011 18:37:45 UTC Next() return status : 31-Dec-2011 18:37:45 UTC (non VSS error), value =  00000001
    
    31-Dec-2011 18:37:45 UTC Initialize: Success
    31-Dec-2011 19:11:38 UTC BackupComplete: Success
    31-Dec-2011 19:16:49 UTC Initialize: Invoke
    31-Dec-2011 19:17:01 UTC Invoke SelectComponentsForBackup()
    31-Dec-2011 19:17:01 UTC Success SelectComponentsForBackup()
    Initialize: Snapshot creation stage passed successfully
    31-Dec-2011 19:17:02 UTC Initialize: Query: Start quering snapshots
    31-Dec-2011 19:17:02 UTC Next() return status : 31-Dec-2011 19:17:02 UTC (non VSS error), value =  00000000
    
    -- Query Item:
    Type :VSS_OBJECT_SNAPSHOT
    31-Dec-2011 19:17:02 UTC Snapshot ID:  '{0e726b72-0249-449c-b54b-ae2ee3ee7808}'
    31-Dec-2011 19:17:02 UTC Snapshot Set ID:  '{89805c25-1553-41f1-9f34-75ebf35d22bd}'
    Query: Finished
    31-Dec-2011 19:17:02 UTC Next() return status : 31-Dec-2011 19:17:02 UTC (non VSS error), value =  00000001
    
    31-Dec-2011 19:17:02 UTC Initialize: Success
    31-Dec-2011 19:20:12 UTC BackupComplete: Success
    4-Jan-2012 23:21:42 UTC Initialize: Invoke
    4-Jan-2012 23:21:59 UTC Invoke SelectComponentsForBackup()
    4-Jan-2012 23:21:59 UTC Success SelectComponentsForBackup()
    4-Jan-2012 23:22:00 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
    4-Jan-2012 23:22:00 UTC Initilize: Reject Backup
    4-Jan-2012 23:22:00 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
    4-Jan-2012 23:28:00 UTC Initialize: Invoke
    4-Jan-2012 23:28:10 UTC Invoke SelectComponentsForBackup()
    4-Jan-2012 23:28:10 UTC Success SelectComponentsForBackup()
    4-Jan-2012 23:28:10 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
    4-Jan-2012 23:28:10 UTC Initilize: Reject Backup
    4-Jan-2012 23:28:10 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
    4-Jan-2012 23:30:12 UTC Initialize: Invoke
    4-Jan-2012 23:30:21 UTC Invoke SelectComponentsForBackup()
    4-Jan-2012 23:30:21 UTC Success SelectComponentsForBackup()
    4-Jan-2012 23:30:21 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
    4-Jan-2012 23:30:21 UTC Initilize: Reject Backup
    4-Jan-2012 23:30:21 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
    4-Jan-2012 23:32:23 UTC Initialize: Invoke
    4-Jan-2012 23:32:32 UTC Invoke SelectComponentsForBackup()
    4-Jan-2012 23:32:32 UTC Success SelectComponentsForBackup()
    4-Jan-2012 23:32:32 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
    4-Jan-2012 23:32:32 UTC Initilize: Reject Backup
    4-Jan-2012 23:32:32 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
    4-Jan-2012 23:32:45 UTC Initialize: Invoke
    4-Jan-2012 23:32:54 UTC Invoke SelectComponentsForBackup()
    4-Jan-2012 23:32:54 UTC Success SelectComponentsForBackup()
    4-Jan-2012 23:32:54 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
    4-Jan-2012 23:32:54 UTC Initilize: Reject Backup
    4-Jan-2012 23:32:54 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
    Thank you in advance for your help on addressing this issue.
     
  2. Mech_An

    Mech_An Registered Member

    Joined:
    Mar 29, 2010
    Posts:
    855
    It appears that native Windows VSS provider fails to start.

    Please try to restart Windows Volume Shadow copy service:
    1. Right click on My Computer icon and select Manage
    2. Select 'Services and Applications' - 'Services' in tree-view on the left.
    3. Find 'Volume Shadow Copy' service in the list and double-click it to open the service properties 4. Click the Startup type list, click Automatic, and then click Apply.
    5. Under Service status, click Start if service is stopped OR click Stop first and then Start if service is running.
    6. Click OK.

    Also Acronis VSS provider usually prevents correct work of Windows VSS.
     
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