Smart Backup Gives VSS Error

Just recently (04Jan12) evertime I initiate the Smart Backup Application to use one of my two external hard drives, I get a VSS Error code. It attemps to restart VSS and finally shuts down after three attempts.

The following is a copy of the captured VSSLog.Log

Code:

31-Dec-2011 18:36:57 UTC Initialize: Invoke
31-Dec-2011 18:37:15 UTC Invoke SelectComponentsForBackup()
31-Dec-2011 18:37:15 UTC Success SelectComponentsForBackup()
Initialize: Snapshot creation stage passed successfully
31-Dec-2011 18:37:16 UTC Initialize: Query: Start quering snapshots
31-Dec-2011 18:37:16 UTC Next() return status : 31-Dec-2011 18:37:16 UTC (non VSS error), value =  00000000

-- Query Item:
Type :VSS_OBJECT_SNAPSHOT
31-Dec-2011 18:37:16 UTC Snapshot ID:  '{ff8ef830-6d37-471b-94fb-f06130140c0d}'
31-Dec-2011 18:37:16 UTC Snapshot Set ID:  '{f2739f9e-c4bf-4ca8-9ae4-9d65d296077a}'
Query: Finished
31-Dec-2011 18:37:16 UTC Next() return status : 31-Dec-2011 18:37:16 UTC (non VSS error), value =  00000001

31-Dec-2011 18:37:16 UTC Initialize: Success
31-Dec-2011 18:37:18 UTC BackupComplete: Success
31-Dec-2011 18:37:29 UTC Initialize: Invoke
31-Dec-2011 18:37:39 UTC Invoke SelectComponentsForBackup()
31-Dec-2011 18:37:39 UTC Success SelectComponentsForBackup()
Initialize: Snapshot creation stage passed successfully
31-Dec-2011 18:37:45 UTC Initialize: Query: Start quering snapshots
31-Dec-2011 18:37:45 UTC Next() return status : 31-Dec-2011 18:37:45 UTC (non VSS error), value =  00000000

-- Query Item:
Type :VSS_OBJECT_SNAPSHOT
31-Dec-2011 18:37:45 UTC Snapshot ID:  '{9e2131c1-0bf9-4714-a9ab-b20c03725e5b}'
31-Dec-2011 18:37:45 UTC Snapshot Set ID:  '{6f56b7bb-3853-41d6-bb40-e3355d8b88ad}'
Query: Finished
31-Dec-2011 18:37:45 UTC Next() return status : 31-Dec-2011 18:37:45 UTC (non VSS error), value =  00000001

31-Dec-2011 18:37:45 UTC Initialize: Success
31-Dec-2011 19:11:38 UTC BackupComplete: Success
31-Dec-2011 19:16:49 UTC Initialize: Invoke
31-Dec-2011 19:17:01 UTC Invoke SelectComponentsForBackup()
31-Dec-2011 19:17:01 UTC Success SelectComponentsForBackup()
Initialize: Snapshot creation stage passed successfully
31-Dec-2011 19:17:02 UTC Initialize: Query: Start quering snapshots
31-Dec-2011 19:17:02 UTC Next() return status : 31-Dec-2011 19:17:02 UTC (non VSS error), value =  00000000

-- Query Item:
Type :VSS_OBJECT_SNAPSHOT
31-Dec-2011 19:17:02 UTC Snapshot ID:  '{0e726b72-0249-449c-b54b-ae2ee3ee7808}'
31-Dec-2011 19:17:02 UTC Snapshot Set ID:  '{89805c25-1553-41f1-9f34-75ebf35d22bd}'
Query: Finished
31-Dec-2011 19:17:02 UTC Next() return status : 31-Dec-2011 19:17:02 UTC (non VSS error), value =  00000001

31-Dec-2011 19:17:02 UTC Initialize: Success
31-Dec-2011 19:20:12 UTC BackupComplete: Success
4-Jan-2012 23:21:42 UTC Initialize: Invoke
4-Jan-2012 23:21:59 UTC Invoke SelectComponentsForBackup()
4-Jan-2012 23:21:59 UTC Success SelectComponentsForBackup()
4-Jan-2012 23:22:00 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
4-Jan-2012 23:22:00 UTC Initilize: Reject Backup
4-Jan-2012 23:22:00 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
4-Jan-2012 23:28:00 UTC Initialize: Invoke
4-Jan-2012 23:28:10 UTC Invoke SelectComponentsForBackup()
4-Jan-2012 23:28:10 UTC Success SelectComponentsForBackup()
4-Jan-2012 23:28:10 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
4-Jan-2012 23:28:10 UTC Initilize: Reject Backup
4-Jan-2012 23:28:10 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
4-Jan-2012 23:30:12 UTC Initialize: Invoke
4-Jan-2012 23:30:21 UTC Invoke SelectComponentsForBackup()
4-Jan-2012 23:30:21 UTC Success SelectComponentsForBackup()
4-Jan-2012 23:30:21 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
4-Jan-2012 23:30:21 UTC Initilize: Reject Backup
4-Jan-2012 23:30:21 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
4-Jan-2012 23:32:23 UTC Initialize: Invoke
4-Jan-2012 23:32:32 UTC Invoke SelectComponentsForBackup()
4-Jan-2012 23:32:32 UTC Success SelectComponentsForBackup()
4-Jan-2012 23:32:32 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
4-Jan-2012 23:32:32 UTC Initilize: Reject Backup
4-Jan-2012 23:32:32 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE
4-Jan-2012 23:32:45 UTC Initialize: Invoke
4-Jan-2012 23:32:54 UTC Invoke SelectComponentsForBackup()
4-Jan-2012 23:32:54 UTC Success SelectComponentsForBackup()
4-Jan-2012 23:32:54 UTC Initialize: AddToSnapshotSet() failed with code : VSS_E_UNEXPECTED_PROVIDER_ERROR
4-Jan-2012 23:32:54 UTC Initilize: Reject Backup
4-Jan-2012 23:32:54 UTC BackupComplete: Fail BackupComplete() with code : VSS_E_BAD_STATE

Thank you in advance for your help on addressing this issue.

 

It appears that native Windows VSS provider fails to start.

Please try to restart Windows Volume Shadow copy service:
1. Right click on My Computer icon and select Manage
2. Select 'Services and Applications' - 'Services' in tree-view on the left.
3. Find 'Volume Shadow Copy' service in the list and double-click it to open the service properties 4. Click the Startup type list, click Automatic, and then click Apply.
5. Under Service status, click Start if service is stopped OR click Stop first and then Start if service is running.
6. Click OK.

Also Acronis VSS provider usually prevents correct work of Windows VSS.