Sleep state

Discussion in 'ESET Smart Security' started by Proximm, Jul 8, 2009.

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  1. Proximm

    Proximm Registered Member

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    Hello,
    I have two similar problems with ESET SS BE 4.0.437 (+ERA 3.1.11) on notebooks.
    The first have Vista with the newest updates. Problem causes when user try to open notebook after more than 30 min of sleep state. The system freeze without any reaction. Only hard turn-off notebook works.
    The second is with XP (also all installed updates). This time when user want to open this notebook (it could be 1 min or 30, doesn't matter) - ESET taking a warning there are no real-time AV enabled. User have to open ESET and turning it on manually.

    I'll be greatful for any advice!
     
  2. Cudni

    Cudni Global Moderator

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    check event viewer logs on both for errors or warnings
     
  3. Proximm

    Proximm Registered Member

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    hmm.. I checked it already - there's nothing unusually, just few errors with problem to find update server.
     
  4. Cudni

    Cudni Global Moderator

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    these were computer, which was what i meant, event viewer logs? do you have the latest bios updates for the machines?
     
  5. Proximm

    Proximm Registered Member

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    yeap, I access it from ERAC->Data for this client->Events.
    I'll try to update these BIOSes :)
     
  6. Proximm

    Proximm Registered Member

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    unfornately - BIOS has the latest version :/
     
  7. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Possibly a power management issue of some sort? Please make sure you have the latest chipset and network device drivers installed.

    Regards,

    Aryeh Goretsky
     
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